Marie Anne Bautista
Lipa City, Province Of Batangas, Philippines
Summary
Highly adaptable professional with 10 years of experience delivering exceptional customer service in a call center environment. As an aspiring general virtual assistant in property management, I have developed transferable skills applicable to this industry, including email management, compliance adherence, and clear client communication. I have completed AppFolio – Resident Accounting and Trust Accounting 101 courses to prepare for a transition in this industry. I am confident in my ability to adapt to new settings with strong desire to learn new tools and contribute to the team's success.
Overview
20
20
years of professional experience
Work History
Professional Debt Collector
Alorica Philippines, Inc.
05.2015 - 05.2025
- Communicate with customers through inbound and outbound phone calls to resolve past due accounts and secure payments
- Document collection activity and update customer accounts accurately using CRM tools
- Provide excellent customer service, clearly answering inquiries and providing accurate information
- Collaborate with lead and team members on individual files to find the best solutions for customers
- Achieve key performance metrics while complying with policies and regulations
Loan Processor
Philippine National Bank
12.2004 - 12.2008
- Review and process auto loan and salary loan applications
- Ensured accuracy of client information, verifying data collected, check for eligibility and creditworthiness
- Communicated with customers in person or by phone to answer questions, provide status updates and request additional documents as needed
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Education
Bachelor of Science - Accounting
La Consolacion College
Manila, Metro Manila, PhilippinesSkills
- Customer support
- CRM Software Proficiency
- Email Management/ Communications
- Administrative support
- Documentation
- Compliance
Timeline
Professional Debt Collector
Alorica Philippines, Inc.
05.2015 - 05.2025
Loan Processor
Philippine National Bank
12.2004 - 12.2008
Bachelor of Science - Accounting
La Consolacion College
Similar Profiles
Joy HonculadaJoy Honculada
Customer Experience Agent at Alorica Philippines, Inc.Customer Experience Agent at Alorica Philippines, Inc.
TRISHA KATE B. DE CASTROTRISHA KATE B. DE CASTRO
Content Moderator at Alorica Philippines, Inc.Content Moderator at Alorica Philippines, Inc.
Grace AysonGrace Ayson
Learning Delivery Director at Alorica Philippines Inc.Learning Delivery Director at Alorica Philippines Inc.
CARIZZA CRISTOBALCARIZZA CRISTOBAL
Partnership Operations Manager at ByteDancePartnership Operations Manager at ByteDance
Jan Marky AlvizJan Marky Alviz
Fashion Design & E-Commerce Business Manager at Dalmory JewelryFashion Design & E-Commerce Business Manager at Dalmory Jewelry