Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

MARICRIS FRANCIA REGIO

QUEZON CITY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

20
20
years of professional experience

Work History

Virtual Administrative Support

FREELANCE
New South Wales
01.2025 - Current
  • Provide ongoing administrative support to small businesses and entrepreneurs, including inbox management, document preparation, and calendar scheduling.
  • Coordinate meetings, manage online files, and handle data entry tasks to maintain organized and efficient workflows.
  • Assist with social media posting, simple graphics preparation, and basic marketing support.
  • Monitor project deadlines, and ensure deliverables are completed on time.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative (Seasonal)

Concentrix
Manila
11.2024 - 01.2025
  • Handled inbound and outbound calls, assisting customers with account information, transactions, and issue resolution.
  • Documented interactions in CRM systems and escalated complex issues when needed.
  • Delivered accurate, clear information about products and services to improve customer satisfaction.
  • Assisted customers with inquiries and resolved issues effectively.
  • Educated customers on store policies and procedures clearly.
  • Engaged with customers in a friendly manner to foster positive experiences.

General Virtual Assistant

Golden Hope Services LLC
California
03.2024 - 09.2024
  • Provided administrative support including billing, and compliance tasks.
  • Managed schedules, handled file organization, and supported marketing campaigns.
  • Oversaw project timelines to ensure smooth, and timely execution of initiatives.
  • Coordinated communication between clients and internal staff for project updates.
  • Assisted in organizing digital files and maintaining document storage systems.
  • Handled customer inquiries via email, ensuring prompt and professional responses.
  • Responded promptly to customer inquiries via email or telephone.

Technical Support Representative

Acquire BPO
Mandaluyong City
11.2022 - 12.2023
  • Responded to customer inquiries, troubleshooting internet connectivity issues, and assisting with service activations.
  • Escalated complex technical problems to higher-level support for resolution.
  • Maintained accurate documentation to improve reporting and process efficiency.
  • Assisted users with troubleshooting procedures.
  • Documented technical issues in ticketing system for tracking and resolution.
  • Collaborated with teams to provide accurate product information to customers.
  • Maintained up-to-date knowledge of company products and services for effective support.

Office Administrator

JMR Furnishings
Quezon City
09.2007 - 09.2022
  • Managed office operations, including procurement, vendor relations, and financial administration.
  • Supported recruitment, onboarding, and HR compliance processes.
  • Coordinated events, managed social media content, and prepared business reports to support strategic decisions.
  • Maintained filing systems for easy access to records and documents.
  • Developed office procedures to improve workflow efficiency and organization.
  • Collaborated with team members on various administrative projects and initiatives.
  • Performed clerical duties such as photocopying, faxing and scanning documents.

Office Administrator

Probikes Motorcycle Center
Caloocan City
06.2005 - 09.2007
  • Oversaw office operations, accounts receivable, and sales reporting.
  • Supported sales and marketing efforts, driving customer engagement, and business growth.
  • Assisted in preparing reports and presentations for meetings.
  • Maintained filing systems for easy access to records and documents.
  • Handled incoming calls, correspondence, and professional interactions.
  • Coordinated and managed daily administrative operations of the office.
  • Managed office supplies and inventory for efficient daily operations.

Education

Bachelor of Science - Hotel And Restaurant Management

La Consolacion College
Caloocan City, Philippines
04-2005

Skills

  • Project management
  • CRM systems
  • Document preparation
  • Social media marketing
  • Data entry
  • Customer relationship management
  • Office administration
  • Attention to detail
  • Team collaboration
  • Multitasking Abilities
  • Problem-solving
  • Written communication
  • Customer relations
  • Troubleshooting procedures

Affiliations

  • Hobbies like cooking and DIY projects
  • Travel
  • Enjoy organizing family events

Languages

Filipino
First Language
English
Proficient (C2)
C2

Timeline

Virtual Administrative Support

FREELANCE
01.2025 - Current

Customer Service Representative (Seasonal)

Concentrix
11.2024 - 01.2025

General Virtual Assistant

Golden Hope Services LLC
03.2024 - 09.2024

Technical Support Representative

Acquire BPO
11.2022 - 12.2023

Office Administrator

JMR Furnishings
09.2007 - 09.2022

Office Administrator

Probikes Motorcycle Center
06.2005 - 09.2007

Bachelor of Science - Hotel And Restaurant Management

La Consolacion College
MARICRIS FRANCIA REGIO