Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Virtual Administrative Support
FREELANCE
New South Wales
01.2025 - Current
Provide ongoing administrative support to small businesses and entrepreneurs, including inbox management, document preparation, and calendar scheduling.
Coordinate meetings, manage online files, and handle data entry tasks to maintain organized and efficient workflows.
Assist with social media posting, simple graphics preparation, and basic marketing support.
Monitor project deadlines, and ensure deliverables are completed on time.
Completed day-to-day duties accurately and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative (Seasonal)
Concentrix
Manila
11.2024 - 01.2025
Handled inbound and outbound calls, assisting customers with account information, transactions, and issue resolution.
Documented interactions in CRM systems and escalated complex issues when needed.
Delivered accurate, clear information about products and services to improve customer satisfaction.
Assisted customers with inquiries and resolved issues effectively.
Educated customers on store policies and procedures clearly.
Engaged with customers in a friendly manner to foster positive experiences.
General Virtual Assistant
Golden Hope Services LLC
California
03.2024 - 09.2024
Provided administrative support including billing, and compliance tasks.
Managed schedules, handled file organization, and supported marketing campaigns.
Oversaw project timelines to ensure smooth, and timely execution of initiatives.
Coordinated communication between clients and internal staff for project updates.
Assisted in organizing digital files and maintaining document storage systems.
Handled customer inquiries via email, ensuring prompt and professional responses.
Responded promptly to customer inquiries via email or telephone.
Technical Support Representative
Acquire BPO
Mandaluyong City
11.2022 - 12.2023
Responded to customer inquiries, troubleshooting internet connectivity issues, and assisting with service activations.
Escalated complex technical problems to higher-level support for resolution.
Maintained accurate documentation to improve reporting and process efficiency.
Assisted users with troubleshooting procedures.
Documented technical issues in ticketing system for tracking and resolution.
Collaborated with teams to provide accurate product information to customers.
Maintained up-to-date knowledge of company products and services for effective support.
Office Administrator
JMR Furnishings
Quezon City
09.2007 - 09.2022
Managed office operations, including procurement, vendor relations, and financial administration.
Supported recruitment, onboarding, and HR compliance processes.
Coordinated events, managed social media content, and prepared business reports to support strategic decisions.
Maintained filing systems for easy access to records and documents.
Developed office procedures to improve workflow efficiency and organization.
Collaborated with team members on various administrative projects and initiatives.
Performed clerical duties such as photocopying, faxing and scanning documents.
Office Administrator
Probikes Motorcycle Center
Caloocan City
06.2005 - 09.2007
Oversaw office operations, accounts receivable, and sales reporting.
Supported sales and marketing efforts, driving customer engagement, and business growth.
Assisted in preparing reports and presentations for meetings.
Maintained filing systems for easy access to records and documents.
Handled incoming calls, correspondence, and professional interactions.
Coordinated and managed daily administrative operations of the office.
Managed office supplies and inventory for efficient daily operations.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Caloocan City, Philippines
04-2005
Skills
Project management
CRM systems
Document preparation
Social media marketing
Data entry
Customer relationship management
Office administration
Attention to detail
Team collaboration
Multitasking Abilities
Problem-solving
Written communication
Customer relations
Troubleshooting procedures
Affiliations
Hobbies like cooking and DIY projects
Travel
Enjoy organizing family events
Languages
Filipino
First Language
English
Proficient (C2)
C2
Timeline
Virtual Administrative Support
FREELANCE
01.2025 - Current
Customer Service Representative (Seasonal)
Concentrix
11.2024 - 01.2025
General Virtual Assistant
Golden Hope Services LLC
03.2024 - 09.2024
Technical Support Representative
Acquire BPO
11.2022 - 12.2023
Office Administrator
JMR Furnishings
09.2007 - 09.2022
Office Administrator
Probikes Motorcycle Center
06.2005 - 09.2007
Bachelor of Science - Hotel And Restaurant Management