MARICRIS FRANCIA REGIO
QUEZON CITY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
20
20
years of professional experience
Work History
Virtual Administrative Support
FREELANCE
New South Wales
01.2025 - Current
- Provide ongoing administrative support to small businesses and entrepreneurs, including inbox management, document preparation, and calendar scheduling.
- Coordinate meetings, manage online files, and handle data entry tasks to maintain organized and efficient workflows.
- Assist with social media posting, simple graphics preparation, and basic marketing support.
- Monitor project deadlines, and ensure deliverables are completed on time.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Representative (Seasonal)
Concentrix
Manila
11.2024 - 01.2025
- Handled inbound and outbound calls, assisting customers with account information, transactions, and issue resolution.
- Documented interactions in CRM systems and escalated complex issues when needed.
- Delivered accurate, clear information about products and services to improve customer satisfaction.
- Assisted customers with inquiries and resolved issues effectively.
- Educated customers on store policies and procedures clearly.
- Engaged with customers in a friendly manner to foster positive experiences.
General Virtual Assistant
Golden Hope Services LLC
California
03.2024 - 09.2024
- Provided administrative support including billing, and compliance tasks.
- Managed schedules, handled file organization, and supported marketing campaigns.
- Oversaw project timelines to ensure smooth, and timely execution of initiatives.
- Coordinated communication between clients and internal staff for project updates.
- Assisted in organizing digital files and maintaining document storage systems.
- Handled customer inquiries via email, ensuring prompt and professional responses.
- Responded promptly to customer inquiries via email or telephone.
Technical Support Representative
Acquire BPO
Mandaluyong City
11.2022 - 12.2023
- Responded to customer inquiries, troubleshooting internet connectivity issues, and assisting with service activations.
- Escalated complex technical problems to higher-level support for resolution.
- Maintained accurate documentation to improve reporting and process efficiency.
- Assisted users with troubleshooting procedures.
- Documented technical issues in ticketing system for tracking and resolution.
- Collaborated with teams to provide accurate product information to customers.
- Maintained up-to-date knowledge of company products and services for effective support.
Office Administrator
JMR Furnishings
Quezon City
09.2007 - 09.2022
- Managed office operations, including procurement, vendor relations, and financial administration.
- Supported recruitment, onboarding, and HR compliance processes.
- Coordinated events, managed social media content, and prepared business reports to support strategic decisions.
- Maintained filing systems for easy access to records and documents.
- Developed office procedures to improve workflow efficiency and organization.
- Collaborated with team members on various administrative projects and initiatives.
- Performed clerical duties such as photocopying, faxing and scanning documents.
Office Administrator
Probikes Motorcycle Center
Caloocan City
06.2005 - 09.2007
- Oversaw office operations, accounts receivable, and sales reporting.
- Supported sales and marketing efforts, driving customer engagement, and business growth.
- Assisted in preparing reports and presentations for meetings.
- Maintained filing systems for easy access to records and documents.
- Handled incoming calls, correspondence, and professional interactions.
- Coordinated and managed daily administrative operations of the office.
- Managed office supplies and inventory for efficient daily operations.
Education
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College
Caloocan City, Philippines04-2005
Skills
- Project management
- CRM systems
- Document preparation
- Social media marketing
- Data entry
- Customer relationship management
- Office administration
- Attention to detail
- Team collaboration
- Multitasking Abilities
- Problem-solving
- Written communication
- Customer relations
- Troubleshooting procedures
Affiliations
- Hobbies like cooking and DIY projects
- Travel
- Enjoy organizing family events
Languages
Filipino
First Language
English
Proficient (C2)
C2
Timeline
Virtual Administrative Support
FREELANCE
01.2025 - Current
Customer Service Representative (Seasonal)
Concentrix
11.2024 - 01.2025
General Virtual Assistant
Golden Hope Services LLC
03.2024 - 09.2024
Technical Support Representative
Acquire BPO
11.2022 - 12.2023
Office Administrator
JMR Furnishings
09.2007 - 09.2022
Office Administrator
Probikes Motorcycle Center
06.2005 - 09.2007
Bachelor of Science - Hotel And Restaurant Management
La Consolacion College