MARIE MARJORIE CABRAL

• Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
• Increased client satisfaction by providing expert advice on laser applications and optimization techniques.
• Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
• Maintained a safe work environment by adhering to industry standards and implementing safety protocols.
• Enhanced laser system performance by conducting regular inspections and calibrations.
• Closely monitor daily operations.
• Lead weekly team meetings and monthly management briefings, ensuring alignment on objectives, addressing concerns, and driving organizational initiatives forward.

• Designed and authored extensive training modules for aesthetic students, focusing on cutting-edge techniques and client care, contributing to a well-rounded and industry-ready education.
• Provided comprehensive lecture and hands-on training to students and HGSCC staff, equipping them with the necessary skills and knowledge to excel in the aesthetic industry, leading to successful certification and employment.
• Provided HGSCC staff one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached students and HGSCC employees on best practices, providing constructive feedback to support their professional growth.
• Analyzed HGSCC's team performance and identified opportunities for additional training.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

• Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
• Optimized content strategy across multiple channels to support search engine rankings, brand recognition, and user engagement goals.
• Implemented innovative video marketing campaigns that showcased key product features and drove increased audience engagement.

• Boosted brand engagement by creating compelling social media posts and campaigns.
• Applied current editing and photography tools to tell great stories.
• Strengthened content through proofreading and editing.
• Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

-Process Verification of Employment

-Responsible for the day-to-day supervision of a group of team members including job, tasks and attendance monitoring in accordance with organization policy and applicable legal requirements -Conducts weekly random QA audits and refresher course as needed -In-charge of lob’s initiatives and reports -Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly -Identify performance related issues, develop an action plan for improvement and issue coaching logs.

-Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

-Communicate expectations and metrics to team members and provide timely updates

-Provide subject matter expertise in processing VOE

-Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

-Stay current on internal work processes, policies and procedures. Attend required management development training and calibration

-Collaborates with Business Development for process improvements

-Promote the Wells Fargo values through both behavior and attitude, including being an advocate for team members

-Process credit card applications over the phone. - Provides credit card application status. - Process credit limit increase request. - Provide credit limit increase status. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

-Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

-Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

-Responded to customer requests for products, services, and company information.

-Verification of credit card application

-Approve/Decline credit card application

-Process several types of credit card applications

-Responsible for resolving "review rules" and clearing of internal and external resources to verify the accuracy of information provided by credit applicants

-Cross-trained for Indexing and Data Entry

-Cross-trained for ICC for special project

-Assist in clearing out volume for credit card process

-Indexing and Data Entry

-Perform ad hoc tasks

-Process different request for cardholders financial needs.

-Providing information regarding billing statement. - Accepts payment for the account.

-Process balance transfer/cash advance, disputes and fraud claims.

-Processing requests for credit limit increase, letters for additional cardholders, name changes and others.

-Assist cardholders regarding online issues.

-Cross-trained to Dillard's credit card

-Assist in clearing out volume for Dillard's credit card.

-Perform ad hoc tasks.