Marie Gaelle Samba

• Enhanced customer satisfaction by resolving inquiries efficiently and effectively Through calls; Emails;Chats
• Handled a high volume of calls daily, maintaining a calm and helpful demeanor.
• Responded to customer queries to provide timely information and assistance.
• Assisted customers with product knowledge, enhancing their purchasing decisions.
• Addressed customer needs with personalized care, increasing loyalty.
• Improved service levels by swiftly handling escalated issues.
• Managed customer accounts to ensure up-to-date information and smooth transactions.

• Improved customer satisfaction by addressing inquiries and resolving complaints efficiently.
• Managed customer accounts to ensure accurate information and timely updates.
• Assisted customers with product selection and purchase processes, ensuring a seamless experience.
• Provided detailed product information to help customers make informed decisions.
• Handled high-volume calls 20 per days to address a variety of customer concerns and questions.
• Increased repeat business by building rapport and maintaining positive relationships with customers.
• Interacting with customers through calls, chats and emails for France.
• Providing excellent customer satisfaction.
• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

• Handling outbound and inbound calls approximately 5 per day from Canadian customer
• Placing their order through the phone or emails
• Handling cases
• Update customer about their order such as delivery date or any concern about the order
• Help them to find a distributor depending on their location
• Create ship to and sold to account for customer
• Amend order
• Pricing and dispute
• Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.

Doing surveys reviews such as bad survey scrubbing

• Providing coaching to the team
• Find solution on how team can reach the target when is come to KPI
• Assisting team leader and helping him to reach the target each month
• Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
• Mentored junior team members, contributing to their professional growth and development.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

• Set performance expectations for the team Managed approximately 10 members, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.