Marie Fernandez
Pasay
Summary
Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
Work History
Digital Live Chat Support
Telstra
02.2020 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat and phone
- Take full ownership of issues, empowered to resolve them effectively the first time, every time.
- Investigated and resolved customer inquiries and complaints quickly.
- Achieved high levels of customer retention, establishing rapport and trust through empathetic interactions.
Customer Service Representative
Teleperformance
07.2015 - 02.2020
- Responsible for handling calls and providing customer support
- Conduct data entry, documentation, and case management.
- Assist with placement of orders, refunds, or exchanges.
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
Education
Bachelor of Science - Operations Management
City University Of Pasay
01-2014
Skills
- Customer Service Skills
- Attention to detail
- Problem Solving
- Positive attitude
- Adaptability
- Effective Communication
- Customer Relationship Management
Timeline
Digital Live Chat Support
Telstra
02.2020 - Current
Customer Service Representative
Teleperformance
07.2015 - 02.2020
Bachelor of Science - Operations Management
City University Of Pasay
Similar Profiles
Croyden BonserCroyden Bonser
Telecommunications Technician at TelstraTelecommunications Technician at Telstra
Georgia WillsonGeorgia Willson
Workflow Specialist at TelstraWorkflow Specialist at Telstra
Sopheaveak ChanSopheaveak Chan
Assistant Manager (Secondment) at TelstraAssistant Manager (Secondment) at Telstra