Marie Deocares
Assistant Supervisor
Quezon City
Summary
Professional with proven track record in leadership roles within dynamic environments. Adept at fostering team collaboration and driving results through strategic planning and effective communication. Skilled in problem-solving, conflict resolution, and process optimization, ensuring operational efficiency and goal achievement. Known for adaptability and reliability in meeting organizational needs.
Overview
9
9
years of professional experience
Work History
Assistant Supervisor
UCC Vienna Cafe
04.2026 - Current
- Supported daily café operations, ensuring smooth service flow and staff coordination.
- Coordinated team schedules and task assignments to keep shifts organized.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Customer Service Representative
Concentrix
05.2025 - 11.2025
- Resolved inbound customer inquiries with accurate information and timely follow-up.
- Documented case details in CRM systems to maintain clear service records.
- Assisted customers with account updates, billing questions, and service requests.
Restaurant Team Leader
Subway Restaurant
02.2020 - 04.2025
- Led shift operations, assigning tasks and maintaining smooth service flow during peak periods.
- Trained new team members on sandwich preparation, POS use, and customer service standards.
- Managed cash handling, register balancing, and accurate transaction processing.
- Monitored and managed labor costs, making adjustments as needed to maintain optimal staffing levels for efficient service delivery.
Restaurant Team Member
Baskin Robbins
03.2018 - 12.2018
- Trained new team members on guest service, product knowledge, and food safety procedures.
- Operated point-of-sale system, processed payments, and balanced cash drawer at close.
Education
Hotel And Restaurant Services
Our Lady of Fatima University
Quezon City05.2017
Skills
Records management
Training and mentoring
Sales support
Employee performance management
Customer service
Processes and procedures
Goal oriented
Timeline
Assistant Supervisor
UCC Vienna Cafe
04.2026 - Current
Customer Service Representative
Concentrix
05.2025 - 11.2025
Restaurant Team Leader
Subway Restaurant
02.2020 - 04.2025
Restaurant Team Member
Baskin Robbins
03.2018 - 12.2018
Hotel And Restaurant Services
Our Lady of Fatima University