Marie Ansherina Rabajante
Communication And Products Trainer
Paranaque
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies.
Overview
8
8
years of professional experience
Work History
Trainer Specialist
Pinnacle Intelligence INC.
03.2025 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
Communications Trainer
Concentrix
04.2021 - 02.2025
- Delivered engaging and interactive training sessions to large groups of employees, resulting in improved knowledge retention and performance
- Developed and implemented tests and quizzes to assess trainee knowledge and understanding
- Researched and incorporated new training methods and technologies to improve learning outcomes
- Created a mentorship program to provide ongoing support to trainees
- Created comprehensive training materials such as videos, presentations, and handouts to support learning activities
Call Center Agent - Advisor II, Sales
Concentrix
06.2020 - 04.2021
- Established a rapport with customers and provided exceptional service
- Maintained detailed records of customer interactions and transactions
- Provided technical support to customers and troubleshot hardware and software issues, resulting in a reduction in customer escalations
Customer Service Agent
1 Aviation Ground Handling Corporation
11.2019 - 04.2020
- Exceeded customer satisfaction targets by responding to inquiries and resolving complex customer issues in a timely manner
- Developed process improvements that streamlined customer service operations and improved customer experience
- Assisted customers with reservations, ticketing, and boarding.
- Monitored and updated customer records to ensure accuracy and compliance with airline regulations
Ground Attendant
World Aviation Corporation
10.2017 - 11.2019
- Communicated with ground crew and pilots to coordinate aircraft movement and loading
- Coordinated travel arrangements, including booking flights, hotel accommodations and ground transportation
- Trained new staff on the loading and unloading of aircraft and the use of ground support equipment
Education
Bachelor of Science - Tourism Management
Centro Escolar University Makati
Makati City, Metro Manila, Philippines 04.2001 -
Skills
Public speaking
Lesson planning
Planning and coordination
Online instruction
Program management
Course development
Timeline
Trainer Specialist
Pinnacle Intelligence INC.
03.2025 - Current
Communications Trainer
Concentrix
04.2021 - 02.2025
Call Center Agent - Advisor II, Sales
Concentrix
06.2020 - 04.2021
Customer Service Agent
1 Aviation Ground Handling Corporation
11.2019 - 04.2020
Ground Attendant
World Aviation Corporation
10.2017 - 11.2019
Bachelor of Science - Tourism Management
Centro Escolar University Makati
04.2001 -