Marie Anne A. Rivera
Mandaue City,Cebu
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Liveops
03.2026 - Current
- Guided clients through the first notice of loss process for insurance claims, capturing accurate information and initiating claims promptly.
Customer Service Representative
Balboa Digital Services Inc.
08.2023 - Current
- Responded to customer inquiries promptly, addressing questions and processing requested account changes.
- Assisted customers with their debt settlement programme, ensuring understanding of their enrolment details and options.
Chat Sales Travel Associates
JPCron Corp.
10.2022 - 10.2023
- Responded to customer inquiries and provided timely answers through chat support;
- Facilitated online airline ticket bookings for customers via chat.
Customer Service Representative
24-7 IntouchPH
10.2021 - 01.2022
- Handled customer inquiries and resolved issues to enhance customer satisfaction and loyalty.
Marketing Fulfillment Officer
Media Line Solutions
05.2018 - 12.2019
- Acted as point of contact for authors, delivering timely updates on services availed.
Customer Service Representative
QwestBPO
12.2017 - 05.2018
- Responded to customer requests, providing targeted support and personalised recommendations to meet specific needs.
Outbound Agent
Openlook Business Solutions
01.2015 - 05.2016
- Contacted customers to secure renewal of magazine subscriptions
Listener Care Representative
The Results Companies
12.2013 - 07.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended products to customers, thoroughly explaining details.
Customer Service and Sales Representative
Teletech Holdings
10.2012 - 07.2013
- Engaged with existing customers and prospects to identify business needs and recommend tailored solutions. Developed and delivered compelling sales presentations highlighting product benefits.
- Boosted sales through personalised advice on purchases and strategic promotion of complementary products.
Inbound Sales Representative
Taking You Forward
06.2011 - 09.2012
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Documented call details and customer interactions to ensure accurate record-keeping and follow-up.
- Engaged with customers on marketing campaigns and promotions, addressing questions and resolving concerns to enhance customer satisfaction.
- Supported sales team by handling customer inquiries and processing orders. with new subscriber orders and account inquiries.
Reservation Sales and Service Representative
Teletech Holdings
06.2008 - 11.2009
- Assisted high volume of customers daily, ensuring positive experiences and prioritising customer satisfaction.
- Addressed customer concerns with friendly, knowledgeable service, resolving issues promptly and effectively.
- Processed online airline ticket bookings for customers, ensuring accurate and efficient transactions.
Education
Bachelors of Science - Business Administration
Benedicto College
Pre-Dentistry
Southwestern University Phinma
Secondary -
University of Southern Philippines Foundation
Primary -
Saint Anne Learning Center
Skills
- Customer service
- Claims processing
- Order processing
- Service compliance
- Telephone etiquette
Custom
- Winchelle Uy, Balboa Digital Services Inc., Customer Service Representatives, 09560177104
- Vanessa Penticase, JPCron Corp., Chat Sales Travel Associate, 0976-254-3564
Timeline
Customer Service Representative
Liveops
03.2026 - Current
Customer Service Representative
Balboa Digital Services Inc.
08.2023 - Current
Chat Sales Travel Associates
JPCron Corp.
10.2022 - 10.2023
Customer Service Representative
24-7 IntouchPH
10.2021 - 01.2022
Marketing Fulfillment Officer
Media Line Solutions
05.2018 - 12.2019
Customer Service Representative
QwestBPO
12.2017 - 05.2018
Outbound Agent
Openlook Business Solutions
01.2015 - 05.2016
Listener Care Representative
The Results Companies
12.2013 - 07.2014
Customer Service and Sales Representative
Teletech Holdings
10.2012 - 07.2013
Inbound Sales Representative
Taking You Forward
06.2011 - 09.2012
Reservation Sales and Service Representative
Teletech Holdings
06.2008 - 11.2009
Bachelors of Science - Business Administration
Benedicto College
Pre-Dentistry
Southwestern University Phinma
Secondary -
University of Southern Philippines Foundation
Primary -
Saint Anne Learning Center