Overview
Work History
Education
Skills
Timeline
Generic

Maricris Villareal

Mandaluyong City,00

Overview

11
11
years of professional experience

Work History

Transactions Specialist II

JPMorgan Chase
02.2024 - Current


  • Input remittance data for various remittance processing customers using an image processing platform
  • Read detailed customer instructions, adhering to various processing requests for the input of check and invoice information, and utilizing strong computer/data entry skills (alpha and numeric) to meet stringent deadlines.
  • Maintained utmost accuracy in processing of the control functions.
  • Measured on meeting/exceeding site productivity and quality standards within a timely manner.

Customer Service Associate

Accenture
07.2018 - 11.2023
  • Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and satisfaction.
  • Streamlined complaint resolution processes, increasing efficiency and reducing response times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Handled healthcare inquiries (voice).
  • Handled billing issues by following guidelines and resolving disputes (non-voice).

Sales Associate II

Convergys
11.2015 - 11.2017
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Mentored junior associates on product knowledge and sales techniques, fostering team development.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Executive, Operations

Teleperformance
05.2014 - 08.2015
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by helping customers on their hotel bookings, amendments, cancellations and inquiries.

Education

Bachelor of Science - Office Administration

Polytechnic University of The Philippines
Manila, Philippines
05-2018

Skills

  • Customer service expertise
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Typing speed: 64 WPM

Timeline

Transactions Specialist II

JPMorgan Chase
02.2024 - Current

Customer Service Associate

Accenture
07.2018 - 11.2023

Sales Associate II

Convergys
11.2015 - 11.2017

Executive, Operations

Teleperformance
05.2014 - 08.2015

Bachelor of Science - Office Administration

Polytechnic University of The Philippines
Maricris Villareal