Maricris Villareal
Mandaluyong City,00
Overview
11
11
years of professional experience
Work History
Transactions Specialist II
JPMorgan Chase
02.2024 - Current
- Input remittance data for various remittance processing customers using an image processing platform
- Read detailed customer instructions, adhering to various processing requests for the input of check and invoice information, and utilizing strong computer/data entry skills (alpha and numeric) to meet stringent deadlines.
- Maintained utmost accuracy in processing of the control functions.
- Measured on meeting/exceeding site productivity and quality standards within a timely manner.
Customer Service Associate
Accenture
07.2018 - 11.2023
- Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and satisfaction.
- Streamlined complaint resolution processes, increasing efficiency and reducing response times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Handled healthcare inquiries (voice).
- Handled billing issues by following guidelines and resolving disputes (non-voice).
Sales Associate II
Convergys
11.2015 - 11.2017
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Mentored junior associates on product knowledge and sales techniques, fostering team development.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Executive, Operations
Teleperformance
05.2014 - 08.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by helping customers on their hotel bookings, amendments, cancellations and inquiries.
Education
Bachelor of Science - Office Administration
Polytechnic University of The Philippines
Manila, Philippines05-2018
Skills
- Customer service expertise
- Expert problem solving
- Analytical thinking
- Documentation management
- Typing speed: 64 WPM
Timeline
Transactions Specialist II
JPMorgan Chase
02.2024 - Current
Customer Service Associate
Accenture
07.2018 - 11.2023
Sales Associate II
Convergys
11.2015 - 11.2017
Executive, Operations
Teleperformance
05.2014 - 08.2015
Bachelor of Science - Office Administration
Polytechnic University of The Philippines