Input remittance data for various remittance processing customers using an image processing platform
Read detailed customer instructions, adhering to various processing requests for the input of check and invoice information, and utilizing strong computer/data entry skills (alpha and numeric) to meet stringent deadlines.
Maintained utmost accuracy in processing of the control functions.
Measured on meeting/exceeding site productivity and quality standards within a timely manner.
Customer Service Associate
Accenture
07.2018 - 11.2023
Managed customer inquiries through multiple channels, ensuring timely and effective resolutions.
Analyzed customer feedback to identify trends, driving improvements in service delivery and satisfaction.
Streamlined complaint resolution processes, increasing efficiency and reducing response times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Handled healthcare inquiries (voice).
Handled billing issues by following guidelines and resolving disputes (non-voice).
Sales Associate II
Convergys
11.2015 - 11.2017
Delivered exceptional customer service to enhance client satisfaction and loyalty.
Mentored junior associates on product knowledge and sales techniques, fostering team development.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Executive, Operations
Teleperformance
05.2014 - 08.2015
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by helping customers on their hotel bookings, amendments, cancellations and inquiries.
Team Lead, People and Culture (Human Resources) at ECCL Singapore Pte. Ltd. - ROHQTeam Lead, People and Culture (Human Resources) at ECCL Singapore Pte. Ltd. - ROHQ