Maricris Potolin

Exhibits an extremely strong foundation in both written and spoken English.

Work closely with the VA Appeals Team Lead to review letters and appeals prior to delivery to ensure the correct approach, tone, and language.

Participate in peer-to-peer discussions and training with other VA Appeal writers for team building and skill improvement.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend and holiday shifts.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.