MARICRIS O. MACAWILE
Summary
Dynamic professional with over 20 years of experience in the Middle East particularly in Dubai, UAE and 4 years in the Philippines, specializing in real estate, financial advisory, healthcare support, and executive administration. Proven track record of driving sales growth, developing client portfolios, and providing exceptional executive support within multicultural environments. Recognized as a trusted advisor, consistently delivering operational excellence and fostering client success. Committed to leveraging expertise to create impactful solutions that meet diverse business needs.
Overview
23
23
years of professional experience
Work History
Senior International Property Specialist
RLC Residences by Robinsons Land Corporation
08.2024 - Current
- Generated ₱55M+ in international property sales within one year, meeting targets by 75%.
- Expanded overseas client base by 30% through property roadshows, digital marketing, and personalized consultations.
- Recognized as sales performers in IM5 Team.
Freelance Financial Advisor
AXA Philippines
12.2021 - Current
- Closed over ₱15M+ in annual premiums across life, health, and investment products.
- Built and managed a portfolio of 50+ clients, maintaining a 90% policy renewal rate.
- Increased client investment allocations by an average of 18% year-over-year through financial literacy sessions.
Health Care Advisor – Healthcare Sector (Humana Account)
Concentrix Philippines
02.2023 - 04.2024
- Supported US-based Medicare members with prescription and coverage inquiries.
- Consistently met Quality Assurance scores of 95%+ while providing empathetic service.
- Contributed to a 20% increase in customer satisfaction through effective issue resolution and upselling.
Customer Care Collections Sr. Representative
NTT Data Philippines
09.2021 - 01.2023
- Resolved complex claims denials, achieving a 95% resolution accuracy rate.
- Reduced escalated case backlog by 30% through proactive research and follow-up.
- Improved claim turnaround time, boosting team efficiency KPIs by 15%.
Administrator / PA to the Managing Director
OCS Facilities Management Services, Dubai, UAE
02.2018 - 05.2020
- Supported MD in overseeing 600+ employees across the healthcare division.
- Implemented process improvements in billing and procurement, reducing costs by 12%.
- Managed corporate health insurance administration, ensuring compliance and timely renewals.
Recruitment Assistant / Administrator
Jobscan Middle East, Dubai, UAE
10.2016 - 12.2017
- Closed candidate placements with principal clients, achieving 95% recruitment target success.
- Generated new business leads, expanding the client database by 20%.
- Oversaw office administration, optimizing resource management and expense reporting.
Warranty Administrator (9-month contract)
Aggreko UK Ltd., Dubai, UAE
03.2015 - 12.2015
- Processed $200K+ in warranty claims, ensuring accuracy and compliance with KPIs.
- Liaised with manufacturers to expedite defective part replacements and service schedules.
- Coordinated with accounting to ensure timely claim payments.
Team Assistant (6-month contract)
IFC (World Bank Group), Dubai, UAE
06.2014 - 10.2014
- Supported investment managers and analysts with travel, scheduling, and visa documentation.
- Managed daily office operations, ensuring smooth workflow in a fast-paced environment.
Office Manager & EA to the CEO Middle East /SVP Int'l
Natura Bissé International FZE, Dubai, UAE
10.2008 - 01.2014
- Directed office operations, contracts, and financial reporting for a Spanish luxury skincare brand.
- Coordinated international travel, leases, insurance, and visa processing for the CEO and staff.
- Reduced overhead expenses by 15% through vendor negotiations and process improvements.
Executive Assistant to Managing Director
Pasteur Medical Instruments LLC (PMI), Dubai , UAE
02.2003 - 07.2008
- Provided confidential support to the MD and managed high-level communications.
- Contributed to sales margin growth of 20% through support in operations and client relations.
- Oversaw financial reporting, procurement, and supplier coordination across GCC operations.
Education
Bachelor's Degree - Mass Communication, Broadcast
Centro Escolar University Manila
Manila03.2001
Skills
- International property transactions
- Financial planning proficiency
- Office management expertise
- Talent acquisition expertise
- Healthcare claims support
- Advanced MS Office skills
Accomplishments
AXA Philippines
Rookie of the Year 2024
Additional Information
IELTS Academic Score: 6.5
Timeline
Senior International Property Specialist
RLC Residences by Robinsons Land Corporation
08.2024 - Current
Health Care Advisor – Healthcare Sector (Humana Account)
Concentrix Philippines
02.2023 - 04.2024
Freelance Financial Advisor
AXA Philippines
12.2021 - Current
Customer Care Collections Sr. Representative
NTT Data Philippines
09.2021 - 01.2023
Administrator / PA to the Managing Director
OCS Facilities Management Services, Dubai, UAE
02.2018 - 05.2020
Recruitment Assistant / Administrator
Jobscan Middle East, Dubai, UAE
10.2016 - 12.2017
Warranty Administrator (9-month contract)
Aggreko UK Ltd., Dubai, UAE
03.2015 - 12.2015
Team Assistant (6-month contract)
IFC (World Bank Group), Dubai, UAE
06.2014 - 10.2014
Office Manager & EA to the CEO Middle East /SVP Int'l
Natura Bissé International FZE, Dubai, UAE
10.2008 - 01.2014
Executive Assistant to Managing Director
Pasteur Medical Instruments LLC (PMI), Dubai , UAE
02.2003 - 07.2008
Bachelor's Degree - Mass Communication, Broadcast
Centro Escolar University Manila