Maricris Lirio
Taytay, Province Of Rizal,RIZ
Summary
Experienced with diagnosing and resolving technical issues, ensuring smooth and efficient operations. Utilizes strong analytical skills to identify root causes and implement effective solutions. Track record of maintaining high levels of customer satisfaction through excellent communication and technical expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
IT Technical Support Representative
Therapytreellc
Phoenix, Arizona (Remote)
04.2024 - 02.2026
- Provide first-level support for hardware, software, and network issues
- Troubleshot Windows desktops, laptops, printers, and email concerns
- Managed user accounts including password resets and access provisioning
- Logged, tracked, and resolved incidents using a ticketing system
- Ensured timely resolution while maintaining high customer satisfaction
- Managed Active Directory accounts (password resets, account unlocks, access provisioning)
- Assisted in onboarding/Offboarding new employees with IT resources and tools.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
IT Specialist
Digido Finance Corp
Cubao, Metro Manila, Philippines
11.2021 - 07.2024
- Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
- Managed IT support ticketing system to streamline incident resolution processes and improve response times.
- Implemented network security protocols, enhancing data protection and reducing vulnerabilities.
- Collaborated with cross-functional teams to integrate new technologies, improving operational efficiency.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Documented troubleshooting steps and maintained IT inventory records
IT Administrative Assistant /Technical Support Specialist
Quantrics Enterprises
Taytay, Province Of Rizal, Philippines
11.2018 - 04.2021
- Provided first-level technical support for hardware, software, and network-related issues
- Assisted in managing user accounts (creation, modification, deactivation)
- Performed password resets and access provisioning (Active Directory / Microsoft 365)
- Installed, configured, and maintained desktops, laptops, and printers
- Supported system onboarding and offboarding processes
- Logged and tracked incidents using ticketing systems
- Assisted in maintaining system security and performing regular updates
- Supported system onboarding and offboarding processes
- Monitored and updated IT inventory and asset records
- Logged and tracked incidents using ticketing systems
- Coordinated with vendors for hardware repair and procurement
- Assisted in maintaining system security and performing regular updates
- Documented troubleshooting steps and created user guides
Education
Bachelor of Science - Tourism And Hospitality Management
ABE INTERNATIONAL COLEGE OF BUSINESS AND ACCOUNTANCY
Taytay, Province Of Rizal, PhilippinesSkills
- Operating system support
- Problem resolution
- VPN configuration
- Software installation
- Application support
- Email administration
- Incident management
- Backup management
- Remote assistance
- Active directory
- Ticketing systems
- Customer service
- Data entry
Timeline
IT Technical Support Representative
Therapytreellc
04.2024 - 02.2026
IT Specialist
Digido Finance Corp
11.2021 - 07.2024
IT Administrative Assistant /Technical Support Specialist
Quantrics Enterprises
11.2018 - 04.2021
Bachelor of Science - Tourism And Hospitality Management
ABE INTERNATIONAL COLEGE OF BUSINESS AND ACCOUNTANCY