Maricris Lirio

Taytay, Province Of Rizal,RIZ

Summary

Experienced with diagnosing and resolving technical issues, ensuring smooth and efficient operations. Utilizes strong analytical skills to identify root causes and implement effective solutions. Track record of maintaining high levels of customer satisfaction through excellent communication and technical expertise.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

IT Technical Support Representative

Therapytreellc

04.2024 - 02.2026

Provide first-level support for hardware, software, and network issues
Troubleshot Windows desktops, laptops, printers, and email concerns
Managed user accounts including password resets and access provisioning
Logged, tracked, and resolved incidents using a ticketing system
Ensured timely resolution while maintaining high customer satisfaction
Managed Active Directory accounts (password resets, account unlocks, access provisioning)
Assisted in onboarding/Offboarding new employees with IT resources and tools.
Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.

IT Specialist

Digido Finance Corp

11.2021 - 07.2024

Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
Managed IT support ticketing system to streamline incident resolution processes and improve response times.
Implemented network security protocols, enhancing data protection and reducing vulnerabilities.
Collaborated with cross-functional teams to integrate new technologies, improving operational efficiency.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Managed high levels of call flow and responded to technical support needs.
Used ticketing systems to manage and process support actions and requests.
Installed and configured operating systems and applications.
Monitored system performance to identify potential issues.
Created user accounts and assigned permissions.
Documented troubleshooting steps and maintained IT inventory records

IT Administrative Assistant /Technical Support Specialist

Quantrics Enterprises

11.2018 - 04.2021

Provided first-level technical support for hardware, software, and network-related issues
Assisted in managing user accounts (creation, modification, deactivation)
Performed password resets and access provisioning (Active Directory / Microsoft 365)
Installed, configured, and maintained desktops, laptops, and printers
Supported system onboarding and offboarding processes
Logged and tracked incidents using ticketing systems
Assisted in maintaining system security and performing regular updates
Supported system onboarding and offboarding processes
Monitored and updated IT inventory and asset records
Logged and tracked incidents using ticketing systems
Coordinated with vendors for hardware repair and procurement
Assisted in maintaining system security and performing regular updates
Documented troubleshooting steps and created user guides

Education

Bachelor of Science - Tourism And Hospitality Management

ABE INTERNATIONAL COLEGE OF BUSINESS AND ACCOUNTANCY

Taytay, Province Of Rizal, Philippines

Skills

Operating system support
Problem resolution
VPN configuration
Software installation
Application support
Email administration
Incident management

Backup management
Remote assistance
Active directory
Ticketing systems
Customer service
Data entry

Timeline