I am a highly trained and experienced Operations and Project Manager who worked my way up from a Telesales Agent, to Team Lead, to Department Manager up to Chief Operating Officer. With almost 20 years of leadership and management experience in a Call Center Industry, Retail Sales / Marketing and IT Solutions, I have dealt with simple problem-solving tasks to complex project management. I have a wide range of experience in Telesales, Quality and Assurance, Customer Service, Sales and Marketing, Product and Skills Training, HR Management, IT-related Project Development and overall Operations Management. I am exposed to creating business analysis, market research, operations set-up, target and benchmark-setting, training needs analysis, performance metrics, data analytics, product presentations, complaint handling, client and supplier negotiation, business plans, digital marketing, business processes and SOP's and project management.
Hi, I’m
Maricris Baniqued
Santa Maria, Province of Bulacan
Summary
Overview
21
years of professional experience
1
Certification
Work History
TKPierce Ent.
Chief Operating Officer
06.2021 - Current
Job overview
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Sew Sew You LTD. (Luen Thai Group)
Project Manager
02.2019 - 05.2021
Job overview
- Successfully managed multiple technical and operations projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for software development projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Family Home Experts
Operations Manager
02.2018 - 01.2019
Job overview
- Supervised Architects and Draftsmen and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
MangoSoft Apps Inc.
Project Manager
04.2017 - 12.2017
Job overview
- Successfully managed multiple website and app projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Establish project management process and culture that prioritizes deliverables without sacrificing quality and culture.
- Negotiated and managed third-party contracts related to project deliverables.
Kata Digital PH (Previously TranzGlobal/OWTel)
Assistant Operations Manager
04.2005 - 02.2017
Job overview
- Managed daily operations effectively, ensuring timely completion of projects locally and globally.
- Lead and managed departments such as - HR, Training and Development, QA, Sales, and Software Development Team and improve KPI's and overall performance and efficiency.
- Establish new business branches in Indonesia and Singapore and aligned processes to company's standards.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Started as Sales Agent and work my way to the top and left the company as Assistant Operations Manager.
Sta. Maria Business Association (SMBA)
Executive Secretary
01.2004 - 02.2005
Job overview
- Handled all administrative work including setting up and facilitating the meetings, coordinate with the Board of Directors, set up monthly members meeting/seminars, processing payments and monitoring expenses.
- Created a membership management system (VB6) that handles all membership fees invoicing and database reporting.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as a liaison between board of directors, staff members, clients, and stakeholders to maintain effective communication channels.
Education
Systems Technology Institute (STI)Santa Maria, Province Of Bulacan, Philippines
Associate of Science from Computer Science
04-2004
University Overview
- Dean's List, First/Second Semester 2002, First/Second Semester 2003
- Recipient of Special IT Citation
- Granted Scholarship, First/Second Semester 2002, First/Second Semester 2003
AMA Computer College (now As AMA University)Makati City, Metro Manila, Philippines
Bachelor of Science from Computer Science
05-1999
University Overview
Skills
- Project Management
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Performance management
Certification
- Lean Six Sigma Yellow Belt Certification – Six Sigma PH - Nov 2023
- Google Project Management - Google - Feb 2023
- Certified Analytics and Data Specialist - DigitalMarketer - Dec 2021
- Certified Optimization and Testing Specialist - DigitalMarketer - Dec 2021
- Digital Markerting Mastery - DigitalMarketer - Nov 2021
- Ecommerce Mastery - DigitalMarketer - Jul 2021
- The Wedding Planning Seminar - Phil. Association of Wedding Planners - Nov 2017
Timeline
Chief Operating Officer
TKPierce Ent.
06.2021 - Current
Project Manager
Sew Sew You LTD. (Luen Thai Group)
02.2019 - 05.2021
Operations Manager
Family Home Experts
02.2018 - 01.2019
Project Manager
MangoSoft Apps Inc.
04.2017 - 12.2017
Assistant Operations Manager
Kata Digital PH (Previously TranzGlobal/OWTel)
04.2005 - 02.2017
Executive Secretary
Sta. Maria Business Association (SMBA)
01.2004 - 02.2005
Systems Technology Institute (STI)
Associate of Science from Computer Science
AMA Computer College (now As AMA University)
Bachelor of Science from Computer Science
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