Hi, I’m
Maricor Laperap
Admin Assitant
Mambajao, Province Of Camiguin
Summary
Versatile and achievement-oriented professional with a track record of enhancing customer satisfaction and streamlining office operations. Excelled in office management and customer service, significantly improving communication and financial reporting processes. Demonstrated exceptional time-management and data acquisition skills, fostering strong client relationships and operational efficiency.
Overview
7
years of professional experience
1
Certification
Work History
Nouveau Resort
Administrative Officer
11.2023 - 06.2024
Job overview
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Alfra Ventures Group, Inc.
Sales Specialist
03.2020 - 10.2023
Job overview
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about services.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
Iqor Ph
Customer Service Representative
08.2019 - 03.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bahay Bakasyunan Sa Camiguin
Senior Front Office Assistant
02.2017 - 01.2019
Job overview
- Managed high-volume phone lines, ensuring prompt responses to both internal and external calls.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business opportunities.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and company records.
- Assisted with onboarding new employees, easing their transition into the company culture and processes.
Education
Camiguin Polytechnic State CollegeMambajao, Province Of Camiguin, Philippines
Bachelor of Arts For Teaching
05.2001
Skills
Office Management
Data Acquisition
Policy and procedure modification
Email Management
Project Management
Customer Service
Documentation and Control
Time-management skills
Office Administration
Data Entry
Computer Proficiency
Professional Communication
Certification
Employee of the Year 2022
Timeline
Administrative Officer
Nouveau Resort
11.2023 - 06.2024
Sales Specialist
Alfra Ventures Group, Inc.
03.2020 - 10.2023
Customer Service Representative
Iqor Ph
08.2019 - 03.2020
Senior Front Office Assistant
Bahay Bakasyunan Sa Camiguin
02.2017 - 01.2019
Camiguin Polytechnic State College
Bachelor of Arts For Teaching
05.2001