Maricor Castro
Danao City, Cebu
Summary
Results-driven professional with diverse experience in production operations, administrative support, bookkeeping, financial reporting, and customer service. Proficient in computer applications, regulatory compliance, and documentation, with strong team leadership and organizational skills. Demonstrated ability to improve operational efficiency, maintain quality standards, and adapt to fast-paced work environments. Basic Life Support (BLS) trained, with a strong commitment to workplace safety and continuous improvement.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Baker /Pastry Assistant - On Call
The Bastap
Carmen, Cebu
03.2023 - Current
- Prepared, baked, and packaged Otap pastries, ensuring adherence to standard operating procedures and quality control guidelines.
- Baked fresh bread and pastries, contributing to menu offerings for cafes and restaurants.
- Packaged finished products for delivery or sale, maintaining presentation and quality standards.
Freelance Bookkeeper
Self Employed
Danao City, Cebu
01.2023 - Current
- Executed month-end closing activities, ensuring accurate financial reporting.
- Oversaw preparation and filing of monthly and annual tax returns, maintaining BIR compliance and securing necessary business permits.
Bank Manager
Metrobank
Danao City, Cebu
04.2010 - 12.2022
- Oversaw daily banking operations and ensured compliance with regulations.
- Managed and trained staff to enhance customer service skills.
- Developed strategies to improve branch performance and customer satisfaction.
- Analyzed financial reports to guide decision-making and resource allocation.
- Monitored loan portfolio performance, risk management activities, and compliance with regulatory requirements.
- Implemented risk management practices to safeguard bank assets.
- Coordinated marketing initiatives to promote banking products and services.
- Resolved customer complaints effectively to maintain positive relationships.
- Addressed customer inquiries promptly to enhance service satisfaction. quickly and efficiently while maintaining excellent service standards.
- Managed daily workflow including assigning tasks to staff members.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Investigated suspicious transactions that could be linked to money laundering activities.
- Maintained strict confidentiality of customer information at all times.
Production Worker
Cebu Mitsumi Inc
Danao City, Cebu
04.2008 - 02.2009
- Operated machinery to assemble electronic components efficiently.
- Inspected products for quality and compliance with standards.
Education
Bachelor of Science - Business Administration
University of The Visayas
Danao City Cebu03-2009
Skills
- Pastry preparation
- Pastry decoration
- Production scheduling
- Inventory reporting
- Attention to detail
- Financial reporting
- eBIRForms and Online Tax Filing
- Compliance monitoring
- Team Leadership and People Management
- Computer Proficient (Microsoft Office Suite, Google Workspace, and Internet Applications)
- Professional telephone manner
Certification
- Basic Life Support
- Civil Service Professional Eligibility
- National Certificate II - Bread and Pastry Production
Timeline
Baker /Pastry Assistant - On Call
The Bastap
03.2023 - Current
Freelance Bookkeeper
Self Employed
01.2023 - Current
Bank Manager
Metrobank
04.2010 - 12.2022
Production Worker
Cebu Mitsumi Inc
04.2008 - 02.2009
Bachelor of Science - Business Administration
University of The Visayas