Maricon sanchez
Mandaluyong City
Summary
Results-driven IT Professional with over 5 years of diverse experience spanning IT Helpdesk, System Administration, Project Delivery, and Project Management. Leveraging a solid foundation in troubleshooting, system optimization, and project coordination, seeking to contribute expertise in a dynamic environment where technical skills and leadership capabilities can be harnessed to drive operational excellence and achieve organizational goals. Passionate about delivering innovative solutions, enhancing productivity, and fostering collaborative relationships across cross-functional teams.
Overview
12
12
years of professional experience
Work History
TechConnect shared services lead
Creditaccess philippines financing company inc.
Ortigas Center, Pasig City
06.2019 - Current
- Team and Stakeholder Management
- Project Initiation, Planning and Monitoring
- Change Management
- Review and evaluate tickets/issues for escalation to L2 or L3 with defined process and procedures
- Monitor all tickets processed by the team to ensure successful resolution of incidents or requests, including tickets raised to L2 or L3 team
- Infrastructure and Application (API) Monitoring
- Collaborate with users to troubleshoot issues and provide resolutions
- Perform and manage the installation of applications, firewall configuration and domain registration of servers
- Collaborate with project team (IT and business) for the implementation and deployment activities of systems/applications
- Conducts training and support on the IT equipment deployed and support process procedure; including Information Security awareness training
- M365 admin and user accounts, Exchange and SharePoint sites
- Management of Workplace (Meta’s Facebook for Business) users accounts and implementations of applications features
- Management of ClickUp accounts and implementation of system
- User Support
- Patch Management
- Documentation and Reporting.
system engineer
SysNet System and Solutions Pte Ltd
Singapore
- 03.2019
- Provide first level of troubleshooting for desktop, system and network issues
- Provide technical support for email, printer and other applications issues
- Diagnose and troubleshoot software and hardware problems and help clients install applications
- Develop and manage effective professional working relationships with clients and co-workers
- Assigned in a client as onsite engineer: Client: Pathology and Clinical Laboratory Pte Ltd Handle daily technical support activities on desktop, network and server management
- Test hardware and software applications to ensure proper functioning of computer systems before deploying to production
- Manually update test results in a Roche machine when needed
- Setup and configure printer
- Client: First Abu Dhabi Bank PJSC Singapore Branch Maintain Avaya communications recording server
- Setup and configure Avaya phone
- Setup, configure and troubleshoot desktop computers and peripherals; and test network connections
- Train end users on the usage of computer hardware and software
- Set up videoconferencing for CEO and VIP with other FAB offices and client-to-client VC meetings
- Collaborate with hardware vendor/manufacturers for hardware issues
- Implemented Microsoft 365 migration in Singapore branch together with UAE technical support
- Prepare monthly report for tickets escalated by users and presented to IT manager
- Maintain IT equipment inventory and update as needed.
TECHNICAL HELPdesk SUPPORT/SALES SUPPORT
sysnet system and solutions pte ltd
Singapore
10.2015 - 01.2017
technical support representative
Telus International philippines
Market! Market! Mall Taguig
02.2015 - 08.2015
production line supervisor
Team Pacific Corporation
FTI-SEZ Taguig
12.2013 - 09.2014
expense data analyst (auditor)
SAP Concur
Makati City
01.2012 - 12.2013
Education
Bachelor of Science in Electronics and Communication Engineering -
Bicol State College of Applied Sciences and Technology
03.2011
Skills
- Team Collaboration And Leadership
- Service Delivery Management
- Project Management
- Multiple Priorities Management
- Problem-Solving
- Training And Coaching
- Resource Management
- Documentation And Reporting
- Pain Point Resolution
- Program Installations
- System Upgrades
- Systems Deployment
- Hardware And Software Installation
- Hardware And Software Support
- Switches And Routers
- User Access Management
- Device Installations
- Broad technical knowledge of M365 services including SharePoint, OneDrive, Teams, Power Platform
License Certification
- Electronics Engineering Licensure Examination (ECE), 04/2012
- Lean Six Sigma White Belt Certification, 02/07/24
Awards
- Corporate Image – 12/2020
- Best in Customer Service – 06/2021
- Best in Customer Service – 12/2023
Timeline
TechConnect shared services lead
Creditaccess philippines financing company inc.
06.2019 - Current
TECHNICAL HELPdesk SUPPORT/SALES SUPPORT
sysnet system and solutions pte ltd
10.2015 - 01.2017
technical support representative
Telus International philippines
02.2015 - 08.2015
production line supervisor
Team Pacific Corporation
12.2013 - 09.2014
expense data analyst (auditor)
SAP Concur
01.2012 - 12.2013
system engineer
SysNet System and Solutions Pte Ltd
- 03.2019
Bachelor of Science in Electronics and Communication Engineering -
Bicol State College of Applied Sciences and Technology
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