Results-driven IT Professional with over 5 years of diverse experience spanning IT Helpdesk, System Administration, Project Delivery, and Project Management. Leveraging a solid foundation in troubleshooting, system optimization, and project coordination, seeking to contribute expertise in a dynamic environment where technical skills and leadership capabilities can be harnessed to drive operational excellence and achieve organizational goals. Passionate about delivering innovative solutions, enhancing productivity, and fostering collaborative relationships across cross-functional teams.
Overview
12
12
years of professional experience
Work History
TechConnect shared services lead
Creditaccess philippines financing company inc.
Ortigas Center, Pasig City
06.2019 - Current
Team and Stakeholder Management
Project Initiation, Planning and Monitoring
Change Management
Review and evaluate tickets/issues for escalation to L2 or L3 with defined process and procedures
Monitor all tickets processed by the team to ensure successful resolution of incidents or requests, including tickets raised to L2 or L3 team
Infrastructure and Application (API) Monitoring
Collaborate with users to troubleshoot issues and provide resolutions
Perform and manage the installation of applications, firewall configuration and domain registration of servers
Collaborate with project team (IT and business) for the implementation and deployment activities of systems/applications
Conducts training and support on the IT equipment deployed and support process procedure; including Information Security awareness training
M365 admin and user accounts, Exchange and SharePoint sites
Management of Workplace (Meta’s Facebook for Business) users accounts and implementations of applications features
Management of ClickUp accounts and implementation of system
User Support
Patch Management
Documentation and Reporting.
system engineer
SysNet System and Solutions Pte Ltd
Singapore
- 03.2019
Provide first level of troubleshooting for desktop, system and network issues
Provide technical support for email, printer and other applications issues
Diagnose and troubleshoot software and hardware problems and help clients install applications
Develop and manage effective professional working relationships with clients and co-workers
Assigned in a client as onsite engineer: Client: Pathology and Clinical Laboratory Pte Ltd Handle daily technical support activities on desktop, network and server management
Test hardware and software applications to ensure proper functioning of computer systems before deploying to production
Manually update test results in a Roche machine when needed
Setup and configure printer
Client: First Abu Dhabi Bank PJSC Singapore Branch Maintain Avaya communications recording server
Setup and configure Avaya phone
Setup, configure and troubleshoot desktop computers and peripherals; and test network connections
Train end users on the usage of computer hardware and software
Set up videoconferencing for CEO and VIP with other FAB offices and client-to-client VC meetings
Collaborate with hardware vendor/manufacturers for hardware issues
Implemented Microsoft 365 migration in Singapore branch together with UAE technical support
Prepare monthly report for tickets escalated by users and presented to IT manager
Maintain IT equipment inventory and update as needed.
TECHNICAL HELPdesk SUPPORT/SALES SUPPORT
sysnet system and solutions pte ltd
Singapore
10.2015 - 01.2017
technical support representative
Telus International philippines
Market! Market! Mall Taguig
02.2015 - 08.2015
production line supervisor
Team Pacific Corporation
FTI-SEZ Taguig
12.2013 - 09.2014
expense data analyst (auditor)
SAP Concur
Makati City
01.2012 - 12.2013
Education
Bachelor of Science in Electronics and Communication Engineering -
Bicol State College of Applied Sciences and Technology
03.2011
Skills
Team Collaboration And Leadership
Service Delivery Management
Project Management
Multiple Priorities Management
Problem-Solving
Training And Coaching
Resource Management
Documentation And Reporting
Pain Point Resolution
Program Installations
System Upgrades
Systems Deployment
Hardware And Software Installation
Hardware And Software Support
Switches And Routers
User Access Management
Device Installations
Broad technical knowledge of M365 services including SharePoint, OneDrive, Teams, Power Platform