Maricon D. Montorio
Luba
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accounts Receivables Analyst position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Delivery Ops Analyst
Accenture Inc., Ortigas Center
10.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
- Stayed up-to-date on industry trends and developments relating to credit control and collections methodologies, incorporating relevant knowledge into daily operations.
- Evaluated credit applications for potential new customers, ensuring responsible risk management decisions were made during account setup processes.
- Conducted regular credit reviews for existing customers, mitigating risk exposure for the company.
- Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
- Negotiated payment arrangements, ensuring prompt payments from customers.
- Developed customized solutions for clients facing financial difficulties, minimizing losses for the company.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Maximized recoveries by implementing effective collection strategies tailored to individual account circumstances.
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
- Managed a portfolio of high-risk accounts, reducing potential bad debt writeoffs.
- Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Able to help supervised the team as a Junior Team Lead.
- Managed to touched 50-60 accounts per day.
Customer Service New Associate
Accenture Inc., Ortigas Center
07.2018 - 09.2022
- Collaborated with sales and accounting departments to resolve billing disputes promptly.
- Reduced delinquency rates by consistently monitoring and analyzing customer accounts.
- Enhanced client relationships through professional communication and negotiated settlements in difficult situations.
- Evaluated credit applications for potential new customers, ensuring responsible risk management decisions were made during account setup processes.
- Improved collections efficiency with timely follow-ups on overdue invoices.
- Worked closely with external agencies to expedite recovery efforts on severely delinquent accounts.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Responded to customer inquiries and provided detailed account information.
- Managed 50-60 accounts per day for collections
Education
Bachelor - Bachelor Im Secondary Education
Abra State of Sciences And Technology
Bangued Abra06.2018
Skills
- Problem-solving
- Time management
- Task prioritization
- SLA compliance
- Teamwork and collaboration
- Problem-solving abilities
- Goal setting
- Written communication
Educational Attainment
Abra State Institute of Sciences and Technology, Bangued, Abra, Bachelor of Secondary Education, 08/01/17, 05/31/18, Lul-luno National High School, Lul-luno, Luba, Abra, 06/01/13, 05/31/14, Lul-luno Elementary School, Lul-luno, Luba, Abra, 06/01/09, 05/31/10
Certification
I hereby certified that the above information is true and correct in behalf of my knowledge and belief.
Applicant Signature
Maricon D. Montorio
Languages
English
Filipino
Ilocano
Tingguian
Ssn
09653004007
Personal Information
- Place of Birth: Rizal
- Citizenship: Filipino
- Date of Birth: 04/17/98
- Marital Status: Single
Accomplishments
Be able to hit monthly and quarterly targets and was awarded as one of the nest JTL's.
Timeline
Service Delivery Ops Analyst
Accenture Inc., Ortigas Center
10.2022 - Current
Customer Service New Associate
Accenture Inc., Ortigas Center
07.2018 - 09.2022
Bachelor - Bachelor Im Secondary Education
Abra State of Sciences And Technology
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