Maricon Cruz
Cavite,Philippines
Summary
Customer-focused professional with 12+ years of experience in healthcare operations and 1+ year of experience in leasing support. Skilled in customer service, administrative support, lead generation, lead management, CRM, data entry, email and chat support, appointment scheduling, and document management. Experienced in handling high-volume customer inquiries, maintaining accurate records, coordinating daily operations, and providing efficient remote support. Detail-oriented, adaptable, and highly organized with strong written communication skills.
Overview
13
13
years of professional experience
Work History
Virtual Leasing Assistant
Ecco Living
05.2025 - Current
Support property managers and leasing agents with daily leasing operations, lead management, resident communication, and administrative tasks. Manage prospective tenant inquiries through phone, email, and text; provide accurate property and leasing information; qualify leads based on rental requirements; and coordinate property tours. Maintain accurate lead and resident records using property management and CRM platforms.
Healthcare Operations Specialist
Accenture, Inc.
07.2013 - 06.2025
Specialized in contract drafting, HIPAA compliance, and data privacy. Served as a Subject Matter Expert (SME) and Internal Quality Auditor (IQA), leading new-hire training and conducting internal audits to ensure accuracy, quality, and compliance.
Education
Bachelor of Science - Information Technology
Our Lady of Fatima University
2012
Skills
- Health Insurance Contract Management & Drafting
- HIPAA & Data Privacy Compliance
- Audit Preparation & Documentation
- Process Documentation & SOP Creation
- Onboarding, Coaching and Team Training
- CRM & Lead Management
- Property Listing Management
- Lead Qualification
Timeline
Virtual Leasing Assistant
Ecco Living
05.2025 - Current
Healthcare Operations Specialist
Accenture, Inc.
07.2013 - 06.2025
Bachelor of Science - Information Technology
Our Lady of Fatima University