Marichu Evangelista
Quezon City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
ATL
Globe Telecom
Quezon City, Metro Manila
06.2023 - 06.2024
- Planned and executed new strategies to increase sales
- Achieved service time and quality targets
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
ATL
Globe Telecom
Quezon City, Metro Manila
01.2022 - 06.2022
- Managed complaints with calm, clear communication and problem-solving
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Inspected products and services to comply with quality standards.
Backroom
Globe Telecom
Quezon City, Metro Manila
06.2020 - 01.2021
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
- Customised customer experiences to build brand loyalty
- Prepared orders to deliver excellent presentation and quality standards.
ATL Globe Telecom
ATL Globe Telecom
06.2018 - 04.2019
- Operated equipment to exceed production targets
- Achieved service time and quality targets
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Telesales Agent
Globe Telecom
04.2017 - 05.2018
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone
- Proactively cold-called leads to establish new relationships, promote services and increase sales
- Provided extensive knowledge to customers regarding product range, availability and price when requested.
Telesales Agent
Bayan Telecommunication
07.2010 - 03.2017
- Addressed complex customer complaints calmly and professionally, providing valuable solutions to maintain customer loyalty
- Continuously monitored self-performance to identify methods of boosting sales and improve techniques
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over the phone
- Proactively cold-called leads to establish new relationships, promote services and increase sales.
Education
Finishing Courses For Call Center -
Informatics Computer Institute
10.2001
High School Diploma -
Jose P Laurel Sr. High School
Quezon City, Metro Manila, Philippines01.1991
Primary -
Pura V Kalaw Elem. School
01.1981
Skills
- Customer Service
- Multitasking
- Computer Skills
- Dependable and Responsible
Timeline
ATL
Globe Telecom
06.2023 - 06.2024
ATL
Globe Telecom
01.2022 - 06.2022
Backroom
Globe Telecom
06.2020 - 01.2021
ATL Globe Telecom
ATL Globe Telecom
06.2018 - 04.2019
Telesales Agent
Globe Telecom
04.2017 - 05.2018
Telesales Agent
Bayan Telecommunication
07.2010 - 03.2017
Finishing Courses For Call Center -
Informatics Computer Institute
High School Diploma -
Jose P Laurel Sr. High School
Primary -
Pura V Kalaw Elem. School