MARICHIE ALMIÑANA
Naval
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
TPG (Total Peripheral Group)
03.2018 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Sykes Asia Inc.
06.2016 - 09.2016
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Convergys Philippines
04.2015 - 02.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Technical Support Representative
Qualfon Philippines Inc.
06.2014 - 02.2015
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
On-the-Job Training
SECC Computer Sales and Enterprises
04.2013 - 06.2013
On-the-Job Training
Bilbytez Computer Center
04.2012 - 06.2012
- Troubleshooting computers
- Disassembling and assembling of a system unit
- Repairing/ Reformatting computers
- Installing applications needed by the clients
- Acquired valuable on-the-job training under the mentorship of experienced computer engineers, rapidly advancing technical skills and knowledge in the field.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science - Computer Engineering
Naval State University
Naval, Province Of Leyte, Philippines04-2014
High School Diploma -
Naval School of Fisheries
Naval, Province Of Leyte, Philippines01.2009
Graduate Certificate -
Caraycaray Elementary School
Naval, Province Of Leyte, Philippines01.2005
Skills
- Programming Languages – Visual Basic, MySQL
- Computer Hardware – Computer Troubleshooting, Reformatting
- Application – MSWord, MS PowerPoint /Microsoft Excel
- Customer service / Call center experience
- Technical support
References
Marikris Cadangyao
Team Leader
TPG – OCSI / Tech Mahindra
09165640881
Ellen Joy Balidiong
Team Leader
TPG – OCSI / Tech Mahindra
09664611899
Denver Buaken
Senior CSR
TPG – OCSI / Tech Mahindra
09219797552
I hereby certify that the above information is true and correct to the best of my knowledge
Personal Data
- Home address: Brgy. Caraycaray, Naval, Biliran
- Age: 30 yrs. Old
- Height: 153 cm
- Weight: 65 kgs.
- Date of Birth: Brgy. Caraycaray, Naval, Biliran
- Status: Married
Timeline
Customer Service Representative
TPG (Total Peripheral Group)
03.2018 - 02.2025
Customer Service Representative
Sykes Asia Inc.
06.2016 - 09.2016
Customer Service Representative
Convergys Philippines
04.2015 - 02.2016
Technical Support Representative
Qualfon Philippines Inc.
06.2014 - 02.2015
On-the-Job Training
SECC Computer Sales and Enterprises
04.2013 - 06.2013
On-the-Job Training
Bilbytez Computer Center
04.2012 - 06.2012
Bachelor of Science - Computer Engineering
Naval State University
High School Diploma -
Naval School of Fisheries
Graduate Certificate -
Caraycaray Elementary School
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