Summary
Overview
Work History
Education
Skills
Timeline
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Marichel Robles

Lipa City, Province Of Batangas

Summary

Dynamic hotel manager with a proven track record at Mon Reve, excelling in guest services management and staff training. Enhanced guest satisfaction through effective complaint resolution and innovative marketing strategies, achieving significant revenue growth. Skilled in optimizing operations and fostering a collaborative work environment, ensuring seamless hotel operations and memorable guest experiences.

Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills.

Overview

14
14
years of professional experience

Work History

Hotel Manager

Mon Reve
04.2015 - 09.2018
  • Developed and implemented marketing strategies to promote hotel services.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
  • Monitored safety procedures to ensure a secure environment for both guests and employees.
  • Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
  • Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
  • Coordinated renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
  • Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
  • Oversaw all aspects of event planning, from contract negotiation to day-of coordination, resulting in successful events and satisfied clients.
  • Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
  • Negotiated contracts with suppliers, achieving cost savings while maintaining quality standards.

Lead Barista

Bar Willy
01.2011 - 07.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
  • Optimized workflow processes for faster order completion, decreasing wait times for customers.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.

Sales Agent ( Perfume and Cosmetic )

Lifestyle LLc
02.2005 - 03.2009
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Bachelor of Science - Biology

University Of Baguio
Baguio City
04.2001 -

Skills

Office and staff streamlining

Timeline

Hotel Manager

Mon Reve
04.2015 - 09.2018

Lead Barista

Bar Willy
01.2011 - 07.2018

Sales Agent ( Perfume and Cosmetic )

Lifestyle LLc
02.2005 - 03.2009

Bachelor of Science - Biology

University Of Baguio
04.2001 -

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Marichel Robles