MARICHEL LAWAT
Makati City
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Content Moderator
ALORICA PHILIPPINES INC.
Makati City
02.2020 - 07.2025
- Identified trends in user-generated content that could be addressed through policy changes or training programs..
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Reviewed content for compliance with internal policies and procedures.
- Provided guidance and support to new moderators to ensure that high-quality standards are met.
- Monitored user-generated content for violations of community standards.
- Conducted regular audits of existing system tools used by moderators in order to identify any potential areas for improvement.
- Provided feedback to content creators on best practices for creating engaging content.
Waitress/Barmaid/Cashier/Supervisor of Operations
GPOINT SMORGASBORD BAR & BUFFET INC.
Metro Manila
10.2012 - 12.2018
- Replenished beverages when necessary.
- Participated in team meetings to discuss new menu items or changes in policy.
- Took orders for food and drinks and delivered them to guests.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies and wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience, and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to ensure the timely preparation and delivery of orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners..
PRODUCTION OPERATOR
MITSUBA PHILIPPINES CORPORATION
Dasmariñas City
09.2011 - 03.2012
- To provide a good product, high quality, and quantity for customer satisfaction.
- Communicated effectively with supervisors regarding work progress, challenges, and potential safety concerns.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
- Looked through work orders to determine the type and quantity of materials needed for each production batch.
Education
High School Diploma -
Lingayao National High School ( Old Curriculum )
Lingayao, Las Nieves Agusan Del Norte04-2008
Skills
- Content moderation
- Time management
- Attention to detail
- Effective communication
- Multitasking
- Critical analysis
- Interpersonal skills
- Assertiveness
- Feedback provision
Height Cm
150
Personal Information
- Age: 33
- Date of Birth: 03/17/92
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Southern Baptist Christian
Affiliations
- Subject matter experts
- Senior Agent
Accomplishments
- Top 1 Content Moderator Awards
- Top 1 Senior Agent Awards
Weight Kg
47
References
- Mr. Karl Bryan Bernabe - Team Manager - 09162454560
- Mr. Jay Manuel Tabigue - Senior Agent - 09166528045
- Ms. Maria Angela Calayag - Waitress -09173603178
Timeline
Content Moderator
ALORICA PHILIPPINES INC.
02.2020 - 07.2025
Waitress/Barmaid/Cashier/Supervisor of Operations
GPOINT SMORGASBORD BAR & BUFFET INC.
10.2012 - 12.2018
PRODUCTION OPERATOR
MITSUBA PHILIPPINES CORPORATION
09.2011 - 03.2012
High School Diploma -
Lingayao National High School ( Old Curriculum )