Summary
Overview
Work History
Education
Skills
Timeline
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Maricelle Diente
Open To Work
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Maricelle Diente

MRT
Cebu,Cebu

Summary

Hardworking [customer service] bringing [5 years] years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Conscientious . with years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers.

Overview

4
4
years of professional experience

Work History

Customer Service Support Representative

Concentrix
Lahug, Cebu City, Cebu
07.2020 - 10.2020
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Radiologic Technologist/Customer Service Manager

Life and Heath Laboratory
Cebu City, Cebu
03.2017 - 10.2019
  • Operated [Type] and [Type] radiologic equipment to produce diagnostic images and films for [Number] [Job title]s across organization.
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
  • Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.

Education

Bachelor of Science - B.S. in Medical Radiologic Technology

Cebu Doctors University
Osmena Boulevard, Cebu City
03.1989

Skills

  • Customer service
  • Microsoft Office
  • Credit card processing
  • International sales support
  • Complaint resolution
  • Order fulfillment
  • Sales expertise
  • Receiving support
  • Creative problem solving
  • Professional telephone demeanor
  • Technical Support
  • Account management
  • Good listening skills
  • Medical terminology knowledge
  • Administrative support
  • Multi-line phone talent

Timeline

Customer Service Support Representative

Concentrix
07.2020 - 10.2020

Radiologic Technologist/Customer Service Manager

Life and Heath Laboratory
03.2017 - 10.2019

Bachelor of Science - B.S. in Medical Radiologic Technology

Cebu Doctors University
Maricelle DienteMRT