MARICEL BALTAZAR DOCTOLERO
Human Resources Specialist
San Fabian
Summary
Accomplished HR Specialist offering 3 years of experience in cruise industry setting. Successful leading high-performing teams and partners to sustain product vision, roadmap and business goals. Exceptional technical expertise to effectively understand and translate technical information for both technical and nontechnical audiences.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
3
3
Certificates
Work History
Crew Welfare Specialist
Celebrity Cruises
10.2016 - 07.2023
- Listened and responded to team members requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Created and managed team members wellness activities & budgets.
- Performed budget analysis to control expenditures and predict future budget needs.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Collaborated with managers to identify and address employee relations issues.
- Developed and monitored employee recognition programs.
- Administered employee benefits programs
Documentation Specialist
GVC Manila
Makati
07.2016 - 10.2016
- Translated complex technical information into intuitive clear format.
- Identified audit parameters to comply with quality standards.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Back Office Support Representative
TaskUs
BGC, Taguig
06.2015 - 05.2016
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Education
Bachelor of Elementary Education -
University of Pangasinan - PHINMA
Arellano St. Dagupan City 06.2009 - 10.2013
High School Diploma -
Archdiocesan School of San Fabian
San Fabian, Pangasinan 06.2005 - 04.2009
Elementary Graduate -
East Central Elementary School
San Fabian, Pangasinan 06.1999 - 04.2005
Skills
Organization and Time Management
Multitasking Abilities
Planning and Coordination
Accounting and finance
Customer Relations
Flexible and Adaptable
Attention to Detail
Google Workspace
Certification
Licensed teacher
Timeline
Leadership Bootcamp-Celebrity Cruises
08-2021
Preparing to Manage Human Resources- University of Minnesota
02-2021
Crew Welfare Specialist
Celebrity Cruises
10.2016 - 07.2023
Documentation Specialist
GVC Manila
07.2016 - 10.2016
Back Office Support Representative
TaskUs
06.2015 - 05.2016
Licensed teacher
03-2014
Bachelor of Elementary Education -
University of Pangasinan - PHINMA
06.2009 - 10.2013
High School Diploma -
Archdiocesan School of San Fabian
06.2005 - 04.2009
Elementary Graduate -
East Central Elementary School
06.1999 - 04.2005