maricel vacalares
Opol, Province Of Misamis Oriental,MSR
Summary
Dynamic Restaurant Manager with a proven track record at Drive and Dyne Specialist Inc., excelling in team management and customer engagement. Enhanced operational efficiency through effective inventory control and staff training, leading to improved customer satisfaction and a motivated workforce. Skilled in POS system operation and adept at fostering a positive dining experience.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Drive and Dyne Specialist Inc. (Yellow Cab Pizza Co.)
Cagayan De Oro, Province Of Misamis Oriental, Philippines
05.2020 - 02.2025
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Improved operational efficiency by implementing more effective table management system.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Wynhaven Corporation (Teriyaki Boy Restaurant)
Cagayan De Oro, Province Of Misamis Oriental, Philippines
09.2013 - 05.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Shift Manager
Oirasor Manpower Resources (Teriyaki Boy Restaurant)
Cagayan De Oro, Province Of Misamis Oriental, Philippines
03.2011 - 09.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor Of Food Technology - Food
Misamis Oriental State College of Agriculture And Technology
Claveria, Province Of Misamis Oriental, Philippines03-2006
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Staff scheduling
Timeline
Restaurant Manager
Drive and Dyne Specialist Inc. (Yellow Cab Pizza Co.)
05.2020 - 02.2025
Restaurant Manager
Wynhaven Corporation (Teriyaki Boy Restaurant)
09.2013 - 05.2020
Shift Manager
Oirasor Manpower Resources (Teriyaki Boy Restaurant)
03.2011 - 09.2013
Bachelor Of Food Technology - Food
Misamis Oriental State College of Agriculture And Technology