Maricel Rafanan
Villasis
Summary
I am eager to bring my unique talents and skills to a dynamic team where continuous learning and exploring new horizons are valued. My commitment to performing my duties with both effectiveness and efficiency makes me a strong asset to any company seeking to enhance their operations. I am dedicated to contributing meaningfully while expanding my professional capabilities.
Overview
20
20
years of professional experience
Work History
Sr. Store Supervisor
Bounty Agro Ventures, Inc./Chooks To Go Inc.
05.2009 - 12.2024
- Spearheaded daily operations across 25 Chooks to Go branches, optimizing rotisserie functionality and service excellence
- Directed successful launch initiatives for new outlet openings, ensuring operational readiness and brand consistency
- Oversaw sales performance, driving revenue growth and monitoring key performance indicators for continuous improvement
- Enforced adherence to Good Manufacturing Practices (GMP) and Sanitation Standard Operating Procedures (SSOPs) among outlet staff
- Managed inventory control, forecasting, and procurement to maintain optimal stock levels and minimize waste
- Coordinated with HR and staffing agencies to streamline crew scheduling and task assignments, maximizing workforce efficiency
Counter Supervisor
Ace Hardware Philippines, Inc.
11.2008 - 04.2009
- Oversaw daily store operations and assumed managerial responsibilities in Store Manager's absence
- Supervised team of cashiers and baggers, ensuring efficient customer service
- Stepped in as cashier as required, maintaining transactional excellence
- Addressed and resolved customer complaints and inquiries promptly
- Monitored daily POS transactions and executed end-of-day sales reconciliation
Grower Representative
La Union Contract Growers
09.2004 - 11.2008
- Manage and verify accurate counts and weights of incoming poultry shipments to the processing facility, ensuring product integrity
Education
Bachelor of Science - Commerce-Management
Saint Louis University
01.1998
Skills
- Leadership
- Customer service
- Management skills
- Flexible and exhibit good interpersonal relations
Languages
English
Personal Information
- Date of Birth: 01/11/78
- Nationality: Filipino
- Marital Status: Married
Awards
- Pinnacle Leadership Award, 2019
- Circle of Excellence Award, for showing excellent performance in the 2018 Store Management Audit, 2018
- Circle of Excellence Award, for showing excellent performance in the 2018 Store Quality Audit, 2018
- Certificate of Recognition, for passing the 2016 Rotisserie Management Control System (MCS) Unit's Situational Audit, 2016
- Certificate of Recognition, for passing the 2017 Rotisserie Management Control System (MCS) Store Management Audit, 2017
Timeline
Sr. Store Supervisor
Bounty Agro Ventures, Inc./Chooks To Go Inc.
05.2009 - 12.2024
Counter Supervisor
Ace Hardware Philippines, Inc.
11.2008 - 04.2009
Grower Representative
La Union Contract Growers
09.2004 - 11.2008
Bachelor of Science - Commerce-Management
Saint Louis University
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