Summary
Overview
Work History
Education
Skills
Timeline
References
Hobbies and Interests
Generic
Maricel Quiazon

Maricel Quiazon

Bacolor

Summary

Dynamic professional with 12 years of diverse experience in customer service, appointment setting, supervision, and operational support, demonstrating a strong capacity to enhance team performance and customer satisfaction. Proficient in managing multiple lines of business, adept at providing exceptional customer service while ensuring operational efficiency. Strong leadership and teamwork abilities foster collaboration and drive results in fast-paced environments. Highly adaptable, equipped with effective time management skills and a solid foundation in Microsoft Office applications. Ready to leverage extensive experience as a General Virtual Assistant to provide outstanding support and contribute to organizational success.

Overview

16
16
years of professional experience

Work History

Appointment Setter (Part-Time)

2TFitness
08.2024 - Current
  • Reach out to prospect clients
  • Set up schedule appointment to leads
  • Update tracker daily
  • Submit End of Month Report

Quality Control Operator

Cybertexex
08.2024 - 02.2025
  • Check/ Verify specific task.

Customer Service Representative

Ttec
09.2020 - 08.2024
  • Skilled for Multiple Line of Business.
  • Inbound Calls
  • Gather information and create record for prospect members.
  • Check eligibility to enroll. Educate caller about enrollment periods.
  • Check eligibility for Financial assistance.
  • Discuss basic information about coverage and benefits for health insurance.
  • Technical support for brokers
  • Outbound Calls
  • Contact list of brokers that needed information update such as email address.
  • Back Office Support
  • Receive email from Account Manager, Broker or direct Large group company for renewal confirmation.
  • Submit rates to underwriter for system upload.
  • Verify and Send Summary of Benefits and Coverage to Account Manager or Broker
  • Upload supporting documents for renewal in Sales Force (SBC, Benefit Summary, Sold Rates and Renewal confirmation)
  • Answer other queries or route them to the right department.
  • Update Broker Licence information in the system.
  • G&A
  • Temporary Quality Analyst during enrollment period.
  • Point person for back office support

Supervisor

Happy Haus Food Corp.
05.2017 - 07.2019
  • Person in - charge for the whole commissary.
  • Create schedule for office staffs and drivers.
  • Monitor Sales, Collection and Delivery.
  • Assist current franchisees with their concern on payments and sales.
  • Support or backup on Sales and Forecast in case we lack manpower.
  • Submit weekly and monthly reports for Sales, Collection and Delivery to the CEO and Senior Supervisor.
  • Attend weekly meetings with the CEO and other supervisors.

Warehouse Staff

Wistron
07.2011 - 07.2013
  • Initially a production worker. Assembling blackberry phones.
  • Reassign to warehouse as a warehouse staff.
  • Encode products information before storing to warehouse.
  • Search/ Monitor produced duplicate IMEI.
  • Store products to warehouse.

Production Planner/Product Specialist

Asiaphil Electric Pampange Inc.
01.2010 - 07.2011

Production planner

  • Monitor ongoing and incoming projects.
  • Set target schedule per project
  • Report current status of each project

Product Specialist

  • Directly assisting customers on their request quote.
  • Create quotation base on customers request.
  • Monitor status in production of assigned project.
  • Update customer with their orders from time to time.

Education

BS - Mechanical Engineering

Don Honorio Ventura College of Arts and Trades
04.2009

Skills

  • Leadership and Teamwork
  • Customer Service
  • Adaptability
  • Ability to Work Under Pressure
  • Effective Time Management
  • Microsoft Excel
  • Microsoft Office
  • Microsoft PowerPoint
  • Data Entry
  • Computer Skills
  • Flexible schedule
  • Time management
  • Setting appointments
  • Attention to detail
  • Scheduling appointments

Timeline

Appointment Setter (Part-Time)

2TFitness
08.2024 - Current

Quality Control Operator

Cybertexex
08.2024 - 02.2025

Customer Service Representative

Ttec
09.2020 - 08.2024

Supervisor

Happy Haus Food Corp.
05.2017 - 07.2019

Warehouse Staff

Wistron
07.2011 - 07.2013

Production Planner/Product Specialist

Asiaphil Electric Pampange Inc.
01.2010 - 07.2011

BS - Mechanical Engineering

Don Honorio Ventura College of Arts and Trades

References

Jean Margareth, Sinaguinan, jean.sinaguinan@teletech.com, +6391556442253, Ttec, from Ttec

Hobbies and Interests

Watching Movies
Maricel Quiazon