Maricel Obiso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Internal Auditor
Hinduja Global Solution (HGS)
HGS Zeta Tower, Bridgetowne West, E. Rodriguez, Jr. Avenue, Corner Ortigas Ave, Quezon City, Metro M
06.2022 - Current
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Produced audit reports.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
Customer Service Representative
Concentrix-Bridgetowne Tera
Eulogio Rodriguez Jr. Ave, Quezon City, 1604 Metro Manila
11.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Shop & Go Corner Store Corp.
West Capitol Drv Cor San Rafael, Brgy Kapitolyo, Pasig City, Metro Manila
09.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Shop & Go Corner Store Corp.
West Capitol Drv Cor San Rafael, Brgy Kapitolyo, P
05.2016 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
SM Megamall
EDSA Corner Doña Julia Vargas Ave., Ortigas Center
05.2015 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Production Line Worker
Hizon Laboratories Inc.
Sumulong Highway Antipolo City
04.2014 - 10.2014
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
Data Encoder
Department Of Agriculture
Midsayap, North Cotabato
07.2013 - 02.2014
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Contributed to process improvements by recommending updates and enhancements to existing encoding methodologies.
- Enhanced data accuracy by meticulously encoding information from various sources.
Education
Associate Of Applied Science - Agricultural Science
University of Southern Mindanao
USM Avenue, Kabacan, North Cotabato04.2013
Skills
- Policy compliance
- Oral and written communications
- Fraud investigations
- Daily Audits
Timeline
Internal Auditor
Hinduja Global Solution (HGS)
06.2022 - Current
Customer Service Representative
Concentrix-Bridgetowne Tera
11.2021 - 06.2022
Cashier
Shop & Go Corner Store Corp.
09.2019 - 09.2020
Cashier
Shop & Go Corner Store Corp.
05.2016 - 06.2018
Cashier
SM Megamall
05.2015 - 09.2015
Production Line Worker
Hizon Laboratories Inc.
04.2014 - 10.2014
Data Encoder
Department Of Agriculture
07.2013 - 02.2014
Associate Of Applied Science - Agricultural Science
University of Southern Mindanao