Maricel Medija
Customer Relations Associate - Collections
3B 1984 M. Reyes Street Bangkal Makati Cityi City
Summary
Knowledgeable Collection Specialist with solid foundation in managing customer interactions and resolving issues efficiently. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Demonstrated ability in conflict resolution and relationship management.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Customer Relations Associate - Collections
CREDITCORP INCORPORATED
10.2022 - 05.2026
- Taking high-volume call handling: Manage inbound and outbound calls with customers regarding outstanding debts.
- Managed customer accounts, ensuring accurate information and timely updates.
- Settlement negotiation: Apply payment hierarchy to negotiate settlements aligned with customer financial capacity.
- Financial assessment: Investigate other sources of money (OSM) and evaluate repayment ability.
- Compliance adherence: Follow Australian regulatory requirements and mandatory scripts during customer interactions.
- Decision-making: Make sound judgments when full payment is not possible, balancing recovery goals with customer circumstances.
- Making follow up for PTP via phone call, email, SMS and chat.
- Good communication and negotiation skills.
- Ability to thrive in a target-driven environment.
- Specialize skills : Negotiation skills, Skip tracing skills, ect.
Customer Experience Executive - Collections
Probegroup Philippines Inc.
02.2019 - 08.2022
- Manage Dialer Outbound and inbound calls with customers regarding outstanding debts. Doing Manual works once dialer is finished
- Compliance adherence: Follow Australian regulatory requirements and mandatory scripts during customer interactions.
- Specialize skills: Negotiation skills and Skip tracing skills, ect.
Education
High School Diploma -
BNHS (Bayabas National High School)
Cagayan De Oro City03-2001
Skills
Skip Tracing skills
Negotiation skills
Customer Service skills
Certification
IETI College, Inc. Pasay: Office Business Package (MS Word, Excel, PowerPoint) Certificate of Completion – October 26, 2019– November 22, 2019
Timeline
Customer Relations Associate - Collections
CREDITCORP INCORPORATED
10.2022 - 05.2026
Customer Experience Executive - Collections
Probegroup Philippines Inc.
02.2019 - 08.2022
High School Diploma -
BNHS (Bayabas National High School)
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge.
PERSONAL INFORMATION
- Date of Birth: May 07, 1983
- Place of Birth: Cagayan De Oro City, Philippines
- Civil Status: Single
- Citizenship: Filipino
- Religion: Roman Catholic