Summary
Overview
Work History
Education
Skills
Accomplishments
References
Reading, Listening to Music and Traveling
Timeline
MARICEL MARTIR CARBON

MARICEL MARTIR CARBON

Brgy Bata, Bacolod City

Summary

I am an eager and highly motivated Customer Service Representative wanting to advance my abilities and knowledge for a better career. I am a team player with strong communication skills that enjoys working with my coworkers, clients, and customers. I have a cool demeanor that serves me well under I am a diligent, teachable, and highly driven individual. I am eager to learn new duties and go above and beyond to improve myself so that I may provide outstanding service to others and be an asset to the organization. I am an exceptional candidate with excellent abilities, demonstrated experience, and a solid educational background who will be an excellent match for this role.

Overview

7
7
years of professional experience
1997
1997
years of post-secondary education

Work History

Point of Contact, Subject Matter Expert

EXL Philippines, Inc.
12.2021 - 1 2024
  • Company Overview: Promoted as Point of Contact, Subject Matter Expert for BPO Account: Aetna HealthCare Insurance
  • (Voice and Non- Voice)
  • Aid team leader
  • Agent support
  • Call listening
  • Admin task
  • Handling supervisor call
  • Back office outpatient medical encoder
  • Promoted as Point of Contact, Subject Matter Expert for BPO Account: Aetna HealthCare Insurance
  • (Voice and Non- Voice)

Representative / Technical Support

Teletech Customer Care Management Inc.
06.2014 - 01.2016
  • Company Overview: Customer Service and Sales (Telstra Telecommunication Company)
  • Customer Service support- Voice and Non-Voice
  • Manages complaints, concerns, and feedback
  • Process payments and refunds
  • Helps customers in finding suitable products and services
  • Process sales order
  • Set schedule for a technician
  • Drives Profitable sales
  • Customer Service and Sales (Telstra Telecommunication Company)

Customer Service support

Transcom Worldwide Philippines Inc.
06.2011 - 12.2012
  • Company Overview: (Sears Canada Inc.)
  • Process and tracks Customer’s order
  • Helps customers in finding suitable products that fit their needs
  • (Sears Canada Inc.)

Government Tourism Office
08.2008 - 11.2010
  • Welcomes and greets local and international visitors
  • Supply aid and information on our cultural and historical heritage
  • Organized tour for individual clients or groups

Education

Business Comm Data processing -

University of St. La Salle

Skills

MS Team

Accomplishments

  • 5 years’ experience in BPO industry.
  • Fully Equipped on Team Training
  • Experienced on Basic Technical Support
  • Experienced on Sales/Marketing

References

  • Raymond Albano, Assistance Manager, EXL Philippines, Inc. – Molina HealthCare Insurance, 9th Floor Plaza E, Northgate Cyberzone, Filinvest, Alabang, Muntinlupa, Raymond.Albano@Exlxservice.com, +639152072235
  • John Mark NoNo, Former Senior Operating Manager, Teletech Customer Care Management Inc., Robinsons Cybergate, Araneta St., Bacolod City, Philippines, 6100, johnnono@teletech.com, +639476369775
  • Zarina Tuala, Senior Customer Care Executive, EXL Philippines, Inc. – Molina Healthcare Insurance, 12th Floor SM Strata tower, Sen Benigno Aquino Jr, Service Road, Iloilo City, 5000, Zarina.Tuala@Exlservice.com, +639065615224

Reading, Listening to Music and Traveling

I enjoy reading fictitious books, the Bible, and true crime stories. I also enjoy listening to jazz and Christian music. When I have free time, I enjoy traveling, particularly to the country's seaside areas, which are my preferred destinations.

Timeline

Point of Contact, Subject Matter Expert - EXL Philippines, Inc.
12.2021 - 1 2024
Representative / Technical Support - Teletech Customer Care Management Inc.
06.2014 - 01.2016
Customer Service support - Transcom Worldwide Philippines Inc.
06.2011 - 12.2012
- Government Tourism Office
08.2008 - 11.2010
University of St. La Salle - Business Comm Data processing,

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MARICEL MARTIR CARBON