Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
PERSONAL
Generic
Open To Work

MARICEL L. MORTIZ

Kawit

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Process ExpertAccount ExecutiveImport & Export Data Entry SpecialistLogistics AssistantBrokerage Supervisor

Work Type

Full TimeContract Work

Location Preference

On-Site
Open to relocation: Yes

Salary Range

£25000/yr - £50000/yr

Summary

To be able to work in a good working environment wherein my potential can be realized, And, where I can have a sense of self fulfillment.

Professional in process optimization and operational efficiency, prepared to contribute effectively in new role. Proven track record in enhancing workflows and ensuring compliance with industry standards. Focused on team collaboration and achieving consistent results, adaptable to changing requirements. Key skills include process mapping and continuous improvement.

Overview

21
21
years of professional experience

Work History

Process Expert

Maersk Global Service Centre
Pasig, Metro Manila, Philippines
05.2022 - Current
  • Streamlined operational workflows to enhance efficiency in service delivery.
  • Developed and implemented process improvements, reducing turnaround times significantly.
  • Trained and mentored team members on best practices and operational standards.
  • Analyzed data trends to identify areas for process optimization and cost reduction.
  • Led cross-functional teams in project initiatives aimed at improving customer satisfaction.
  • Coordinated with stakeholders to align operational processes with strategic objectives.
  • Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
  • Optimized operations, analyzed bottlenecks, and identified areas for improvement.
  • Maintained strong relationships with internal customers ensuring their needs were met effectively balancing competing priorities and resource constraints.
  • Implemented continuous improvement initiatives, resulting in reduced cycle times and improved quality metrics.
  • Ensured compliance with industry standards, regulations, and best practices within operational processes.
  • Developed process documentation to maintain standardization and knowledge sharing among team members.
  • Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
  • Conducted root cause analysis to identify issues and develop corrective actions for process optimization.
  • Streamlined processes for increased productivity through the use of automation tools.

Account Executive

Fons Cargo Services
Malate Manila
10.2016 - 12.2023
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
  • Communicated with clients via email, phone, online and in-person meetings.
  • Reached out to customers to assess satisfaction, discuss concerns, and highlight additional offerings.
  • Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships.
  • Manage the entire sales cycle from finding a client to securing a deal.
  • Call and sending proposal, rates and quotation to the Client.
  • Remain in frequent contact with the clients in my responsibility to understand their needs.
  • Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation.
  • Arrange meeting with clients, present the proposal and services.
  • Unit 2705 Royal Plaza Twin Towers Condominium Bldg., 648 Remedios St., Malate Manila
  • Developed strategic client relationships to enhance service offerings and drive revenue growth.
  • Collaborated with cross-functional teams to streamline processes and improve customer satisfaction rates.

Import & Export Data Entry Specialist

Offshore Business Processing Inc., (Former - Axiom Corporation)
Ortigas Center, Pasig City, Philippines
01.2018 - 04.2022
  • Entering Customer and account data from source documents like forwarding or shipper instruction, packing list and invoice.
  • Encode data for export, import booking and prepare BL draft to be send to Customer for confirmation.
  • Verify accuracy and sort information according to priorities to prepare source data for computer entry.
  • Review data for deficiencies or errors, correct any incompatibilities to prepare source data for computer entry.
  • Apply data program techniques and procedure.
  • Entering Stevedore & Wharf Invoices in LMS and M-Files for payment.
  • Process, create invoice for Import Detention & Demurrage to be send to the Customer.
  • Dealing with PIL Shipping Line in Australia in Operation Department.
  • Creating Customer Code request with Australian Businesses Entity
  • Generate reports, store completed work designated and location and perform backup operations.
  • Comply with data integrity and security policies.
  • 17th & 18th Flr. Cyberspace Gamma Bldg. Topaz & Ruby Roads Ortigas Center, Pasig City 1605 Philippines

Logistics Assistant

Brands For Less (BFL) FZCO
Jebel Ali Free Zone, UAE
05.2012 - 05.2016
  • Knowledge with MIRSAL II clearance in Dubai Trade Portal
  • Knowledge with LMS and WMS System
  • Prepare invoice/ packing list for import, export & airfreight shipment
  • Communicate to the shipping lines, forwarders & supplier's regarding rates & quotation.
  • Monitor & communicate delivery & transport concern
  • Monitor, supervise local & international import & export
  • Monitor vessel arrival & pre alerts booking
  • Prepare samples items for inspection for export shipment
  • Prepare Invoice & booking shipment for online orders
  • Assist Customer’s inquiry regarding orders & other concern
  • Perform any other task by the management
  • P.O.Box 80794 Jebel Ali Free Zone, Jebel Ali Dubai, UAE
  • Coordinated shipment schedules to optimize delivery timelines and enhance supply chain efficiency.
  • Managed documentation for incoming and outgoing shipments, maintaining compliance with regulatory standards.
  • Streamlined order processing procedures, reducing lead time and improving customer satisfaction rates.
  • Trained new staff on logistics protocols and best practices, fostering a culture of continuous improvement.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.

Brokerage Supervisor

Transilver Freight Services Corp.
Escolta, Manila, Philippines
06.2008 - 04.2012
  • Supervise import & export shipment
  • Monitor & communicate delivery & trucking concern
  • Communicate Shipping line, Forwarder, Supplier & Client’s concern
  • Prepare Rates & Quotation to the Clients
  • Monitor, supervise operation & brokerage concern
  • Mentored junior staff, fostering professional growth and knowledge sharing within the team.
  • Coordinated with carriers and clients to streamline logistics solutions and resolve issues promptly.
  • Established relationships with key partners to drive business development and expand service offerings.
  • Secured lasting business relationships by providing exemplary customer service and support to clients.
  • Increased client satisfaction by effectively managing brokerage operations and addressing customer concerns.
  • Streamlined communication channels for smoother transactions between clients, agents, and other stakeholders.
  • Led cross-functional teams to optimize brokerage operations and enhance service delivery.
  • Developed and implemented strategies to increase efficiency in freight management processes.

Import & Export Coordinator

Transilver Freight Services Corp.
Escolta, Manila, Philippines
10.2004 - 06.2008
  • Follow up export & import shipments
  • Monitors vessel arrivals and cargo status
  • Prepares all documents for imports & export shipment
  • Coordinate Sea freight and documentation requirements
  • Facilitate faster shipment documentation & effect faster processing system
  • Prepares computerized computation of duties & taxes
  • Rm.517 FUBC Bldg. Escolta, Manila Philippines

Import Assistant

Trust International Paper Corp.
Legazpi Village, Makati City
10.2005 - 12.2005
  • Assist import shipment
  • Prepare Import Permits & import documents
  • Coordinate, follow up shipping line & supplier’s concern
  • Check and record billings & other filling documents
  • Processed and released cargo to the customs
  • Perform any other task assigned by the management
  • 6/F Ace Building,101 Rada cor. Dela Rosa Sts., Legazpi Village, Makati City 1229

Education

Real Elementary School
Real, Quezon
01.1996

High School Diploma -

Ungos National High School
Real, Quezon
01.2000

Real Elementary School
Real, Quezon
01.1996

Skills

  • Computer Literate & Knowledgeable in MSOffice
  • Good communication Skill
  • Service Coordination
  • Customer relationships
  • Operational excellence
  • Customer experience
  • Workflow design
  • Knowledge transfer
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities

Timeline

Process Expert

Maersk Global Service Centre
05.2022 - Current

Import & Export Data Entry Specialist

Offshore Business Processing Inc., (Former - Axiom Corporation)
01.2018 - 04.2022

Account Executive

Fons Cargo Services
10.2016 - 12.2023

Logistics Assistant

Brands For Less (BFL) FZCO
05.2012 - 05.2016

Brokerage Supervisor

Transilver Freight Services Corp.
06.2008 - 04.2012

Import Assistant

Trust International Paper Corp.
10.2005 - 12.2005

Import & Export Coordinator

Transilver Freight Services Corp.
10.2004 - 06.2008

Real Elementary School

High School Diploma -

Ungos National High School

Real Elementary School

PERSONAL

  • Date of Birth July 5, 1983
  • Place of Birth Real, Quezon
  • Age 41 years’ old
  • Height 5’1”
  • Nationality Filipino
  • Religion Roman Catholic
  • Status Single
  • Mother’s Name Corazon L. Mortiz
  • Father’s Name Mario P. Mortiz

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MARICEL L. MORTIZ