Maricel Enerio
Summary
Dynamic team leader with a proven track record at Virtual Buddy 24/7, enhancing service delivery and client satisfaction. Skilled in coaching and mentoring, I implemented training programs that boosted employee engagement and productivity. Adept at problem-solving and conflict resolution, I fostered a collaborative environment that improved response times and customer relationships.
Overview
3
3
years of professional experience
Work History
Team Leader
Virtual Buddy 24/7
01.2024 - Current
- Led team operations to enhance service delivery and client satisfaction.
- Trained and mentored new team members in company protocols and tools.
- Streamlined communication processes, improving response times to client inquiries.
- Implemented training programs that increased employee engagement and productivity.
Customer Service Cashier
Virtual Buddy 24/7
07.2022 - 01.2024
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering positive relationships.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor in Secondary Education - Social Studies
Dipolog City Institute of Technology
Dipolog City, Province Of Zamboanga Del Norte, Philippines06-2024
Bachelor of Science in Business Administration - Human Resources Development Management
Colegio De San Francisco Javier
Rizal Zamboanga Del Norte06-2022
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Team supervision
- Performance improvement
- Overseeing daily activities
- Conflict resolution
- Mentoring
Timeline
Team Leader
Virtual Buddy 24/7
01.2024 - Current
Customer Service Cashier
Virtual Buddy 24/7
07.2022 - 01.2024
Bachelor in Secondary Education - Social Studies
Dipolog City Institute of Technology
Bachelor of Science in Business Administration - Human Resources Development Management
Colegio De San Francisco Javier
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