Maricel D Gealone
Virtual Assistant | Calendar & Email Support | Social Media Management
Makati City
Work Preference
Summary
Highly results-driven and organized professional with 4+ years of experience in client management, administrative scheduling, and sales support, transitioning expertise to a Virtual Assistant role. Proven ability to consistently exceed sales KPIs, manage complex executive calendars, and streamline operations for efficiency. Proficient in Google Workspace, Appointment Scheduling, and Copywriting, offering a blend of administrative and marketing support to drive business growth.
Overview
5
5
Certificates
4
4
years of professional experience
Work History
Appointment Setter / Social Media Management
Cosmetigroup International Corporation
02.2024 - 05.2026
- Managed over 7,500 customer inquiries and leads monthly using VTiger CRM and Pancake CRM, ensuring accurate tracking, timely follow-ups, and organized pipelines. Conducted 100+ outbound calls daily for appointment confirmations, follow-ups, and issue resolution. Leveraged Meta Business Suite to manage inquiries generated through Facebook Ads and social media, engaging prospective clients and encouraging them to visit the clinic for facial treatments. Increased appointment bookings and achieved conversion rates of 70–80% through effective customer engagement, lead nurturing, and relationship-building strategies.
Writer
NBDB
12.2022 - 12.2025
- Provide freelance services including Copywriting, Literary Writing, and Non-fiction content.
- Managed data entry and editing for various writing projects, ensuring high accuracy and quality.
Telesales Agent
Zoma International Trading Corporations
12.2023 - 02.2024
- Executed over 130 calls daily in a high-volume sales and customer service setting. Surpassed monthly sales goals of $18,000 to $40,000 through proactive customer engagement. Employed Odoo CRM for efficient tracking of client interactions and sales data. Consistently met or exceeded KPIs, positively impacting team performance and revenue. Cultivated strong customer relationships by addressing inquiries with professionalism and efficiency.
Receptionist Store Manager
Nailandia Nail Studio and Body Spa
10.2022 - 10.2023
- Managed day-to-day sales operations and handled customer networking.
- Responsible for all Receptionist Duties and Telephone Reception, serving as the primary point of contact for clients.
Waitress/ Receptionist
Ronns Grilled Tuna and Sashimi
08.2023 - 08.2023
- Managed client relations and handled basic Financial Reporting tasks.
Saleswoman
Karl Bakeshop
07.2022 - 10.2022
- Focused on direct sales and customer engagement, building valuable networking skills.
Education
High School Diploma - Gas
Louella Gotladera Alcoba National High School
06.2022
Skills
Canva Design
Social Media Marketing
Certification
Canva Visual Suite
Accomplishments
- Achieved high client satisfaction by completing customer inquiries, appointment scheduling, and follow-ups with accuracy and efficiency.
- Achieved timely response rates by completing the management of 7,500+ monthly client inquiries with accuracy and efficiency.
- Achieved improved workflow efficiency by completing CRM updates, lead tracking, and administrative tasks with accuracy and efficiency.
- Achieved seamless client communication by completing appointment coordination and customer support tasks with accuracy and efficiency.
- Achieved enhanced client engagement by completing lead management and follow-up activities with accuracy and efficiency.
Honors-Awards
Certificate of Attendance - Work Ethics and Professionalism Training Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Advanced (C1)
Software
VTiger CRM
Pancake CRM
Meta Business Suite
Google Workspace
Canva
Hubspot
Affiliations
- Freelance Virtual Assistant Community Philippines
- HubSpot Academy
- Coursera
Interests
Learning new software and tools
Online research
Reading and self-development
Content creation
Timeline
Appointment Setter / Social Media Management
Cosmetigroup International Corporation
02.2024 - 05.2026
Telesales Agent
Zoma International Trading Corporations
12.2023 - 02.2024
Waitress/ Receptionist
Ronns Grilled Tuna and Sashimi
08.2023 - 08.2023
Writer
NBDB
12.2022 - 12.2025
Receptionist Store Manager
Nailandia Nail Studio and Body Spa
10.2022 - 10.2023
Saleswoman
Karl Bakeshop
07.2022 - 10.2022
High School Diploma - Gas
Louella Gotladera Alcoba National High School