Summary
Overview
Work History
Education
Skills
Research
Timeline
Hi, I’m

Maricel Capili

Technical Support Representative
Iligan City
Maricel Capili

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Detail-oriented Technical Representative with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
years of professional experience

Work History

Teleperformance Center Ayala

Technical Support Representative
12.2021 - Current

Job overview

  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.

Education

Mindanao State University - Maigo
Maigo , Lanao Del Norte

Bachelor of Science from Hotel, Resort And Restaurant Management
04.2001

University Overview

Skills

Technical Support

Research

Research
Factors That Affect the Synergetic Relationship Between Aquaculture and Food Processing, The aquaculture and food processing sectors are integral components of global food production and the economy, each playing unique roles in meeting the growing demand for nutritious and sustainable food sources., Aquaculture, Aquaculture, also known as fish farming, involves the cultivation of aquatic organisms such as fish, crustaceans, mollusks, and aquatic plants in controlled environments., Food Processing, Food processing involves a series of operations that transform raw agricultural and aquaculture products into value-added food items suitable for consumption., Roles in Global Food Production and Economy, The aquaculture and food processing sectors are essential contributors to global food security and the economy., Interconnectedness of Aquaculture and Food Processing, The aquaculture and food processing industries are highly interconnected, with each playing a crucial role in the production and distribution of seafood products., The Synergetic Relationship of Aquaculture and Food Processing, The synergistic relationship between aquaculture and food processing offers numerous benefits that contribute to the overall efficiency, sustainability, and profitability of the seafood industry., Research Gap, While existing literature provides valuable insights into the synergistic relationship between aquaculture and food processing, several gaps and inconsistencies remain., Significance of the Study, The significance of the study on factors affecting the synergistic relationship between aquaculture and food processing lies in its potential contributions to various stakeholders across the seafood industry and beyond.

Timeline

Technical Support Representative
Teleperformance Center Ayala
12.2021 - Current
Mindanao State University - Maigo
Bachelor of Science from Hotel, Resort And Restaurant Management
04.2001

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Maricel CapiliTechnical Support Representative