Maricel Capili
Cagayan De Oro City
Summary
Proven Technical Support with a track record of enhancing customer satisfaction at Teleperformance through expert resolution of complex technical issues. Skilled in technical troubleshooting and problem-solving, demonstrated by effectively conducting root cause analysis and implementing preventive measures. Exceptional at providing remote assistance, significantly improving software and hardware support.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Teleperformance
12.2021 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Education
Bachelor Of Science - Hotel, Motel, And Restaurant Management
Mindanao State University
Maigo, Lanao Del Norte04.2008
Skills
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
Timeline
Technical Support Engineer
Teleperformance
12.2021 - Current
Bachelor Of Science - Hotel, Motel, And Restaurant Management
Mindanao State University
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