MARICAR ROSAL

Assisted the accounting team with processes for new homeowners and vendors, utilizing Bill.com and the VR Platform. Processed daily financial transactions to support the objectives of the finance team.

• Helped to manage and resolve billing disputes and collections
• Documenting and keeping track of payment information
• Creates invoices and credit memos
• Sends invoices to clients and monitoring outstanding balances to ensure each account is paid on time and in full

• Worked to achieve high customer satisfaction rates by providing optimal customer services
• Listens to customer complaints and provide adequate solutions for their problem via phone or email
• Provides detailed information about the products and services offered to the customers

• Worked to achieve high customer satisfaction rates by providing their coverage information
• Advice members on different payment options for health insurance coverage
• Provides details of network providers to different members

• Worked to stay up-to-date regarding products and offerings
• Cold called people using a phone directory
• Effectively worked through customer complaints or doubts
• Explaining products and product prices
• Following up on previous customers for potential sales