Decoration
Hi, I’m
MARICAR LIGAYA
Customer Service
Bgry Soledad San Pablo City, Laguna,Philippines
Summary
Highly efficient SERVICE CREW well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Reliable Restaurant Service Crew Member knowledgeable about Dining operations and compliance standards. Hardworking team member with 6 years of experience and flexible schedule. Detail-oriented individual successful at providing excellent customer service by maintaining positive attitude.
Offering 6 years background in cleaning and sanitizing work areas, equipment, utensils and dishes.
Overview
21
years of professional experience
4
years of post-secondary education
3
Languages
Work History
Sundae Restaurant & Catering ServicesSan Pablo City Laguna, Philippines
Service Crew/Waiter's Assistant
03.2018 - 11.2023
Job overview
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Delegated tasks to employees, taking skill, availability and project needs into consideration.
- Recorded detailed daily progress notes and tracked daily issues, productivity and supplies used.
- Scheduled workers for temp jobs, drafted contracts and handled documentation.
Centro Park Department StoreSan Pablo City Laguna, Philippines
Sales Lady/Cashier
11.2002 - 01.2023
Job overview
- Located merchandise across various stores to address customer needs.
- Provided pricing information to customers regarding specific products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Drove team revenue totals by bringing in top sales numbers.
- Increased sales and customer satisfaction through personalized servicing.
- Worked with loss prevention in monitoring shopper behavior.
- Developed and delivered engaging sales presentations to convey product benefits.
Amethyst Resources & Management CorporationSan Pablo City Laguna, Philippines
Promotional Brand Ambassador
04.2011 - 01.2012
Job overview
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Placed new and existing brand products in competitive retail locations.
- Conducted consumer surveys and analyzed purchasing trends.
Manila Southern AssociateLas Pinas, Philippines
Sales Associate
11.2004 - 08.2008
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Dalubhasaan Ng Lungsod Ng San Pablo, San Pablo City, Laguna Philippines
Bachelor of Secondary Education from Undergraduate
06.2001 - 03.2002
Catarman National Highschool, Catarman Northern Samar
High School Diploma
06.1996 - 03.2000
Skills
Food preparation procedures
undefinedAccomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 in the development of Catering
- Resolved product issue through consumer testing.
Additional Information
Fast and Efficient Service Crew, can give quality Customer Service
Can Communicate to all kinds of client
Fast learner can memorize menu
can handle catering
Interests
Back drop
Table and buffet set up
Customer Relation
Giving them good quality customer service to meet customer satisfaction
Timeline
Service Crew/Waiter's Assistant
Sundae Restaurant & Catering Services
03.2018 - 11.2023
Promotional Brand Ambassador
Amethyst Resources & Management Corporation
04.2011 - 01.2012
Sales Associate
Manila Southern Associate
11.2004 - 08.2008
Sales Lady/Cashier
Centro Park Department Store
11.2002 - 01.2023
Dalubhasaan Ng Lungsod Ng San Pablo
Bachelor of Secondary Education from Undergraduate
06.2001 - 03.2002
Catarman National Highschool
High School Diploma
06.1996 - 03.2000
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