Maricar Lazaro
Summary
Dynamic professional with a proven track record at Green Apple in debt collection and customer relationship management. Skilled in financial reporting and active listening, I implemented best practices that significantly improved collection rates. Adept at payment scheduling and record keeping, I excel in enhancing operational efficiency and fostering strong client partnerships.
Overview
5
5
years of professional experience
Work History
Collector
Green Apple
04.2023 - 03.2026
- Managed collections process, ensuring timely follow-up with customers on outstanding accounts.
- Developed and maintained strong customer relationships to facilitate effective communication regarding payments.
- Utilized collection software to track account statuses and generate reports for management review.
- Implemented best practices for debt recovery, resulting in improved collection rates.
- Conducted negotiations with clients to establish payment plans tailored to individual financial situations.
- Analyzed account data to identify trends and recommend strategies for reducing delinquency rates.
Enumerator
National Housing Authority
05.2021 - 01.2023
- Conducted comprehensive surveys to gather accurate housing data for analysis.
- Collaborated with teams to ensure data integrity and adherence to reporting standards.
- Analyzed collected data to identify trends and inform policy decisions.
- Trained new enumerators on survey methodologies and best practices.
- Streamlined data collection processes, enhancing efficiency in field operations.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
Education
High School Diploma -
Malabon National High School
Malabon, Metro Manila, PhilippinesSkills
Call center experience
Performance improvements
Heavy lifting
Financial reporting
Active listening
Payment scheduling
Task prioritization
Payment processing
Record keeping
Debt collection
Timeline
Collector
Green Apple
04.2023 - 03.2026
Enumerator
National Housing Authority
05.2021 - 01.2023
High School Diploma -
Malabon National High School