Maricar Infante

• Inputting data from various sources (paper forms, spreadsheets, or databases) into digital formats or systems
• Checking data for accuracy and correcting any errors or inconsistencies
• Handling and processing data such as invoices, forms, and transactions
• Creating reports from entered data and generating summaries as needed.

• Updating inventory management systems with stock information, receipts, and shipments
• Coordinating with suppliers, vendors, and other departments to ensure timely delivery of stock
• Monitoring and tracking inventory levels to ensure accurate stock counts.

• Answers customer technical concerns through chat and messaging channels.
• Provide step-by-step troubleshooting steps for device problems.
• Following the documented process in solving customer problems in a timely
manner.
• Providing billing support for digital content purchases such as unauthorized
purchases or unexpected subscription renewals.

• Identifies and analyzes data trends as they develop and communicate recommendation effectively to management in order to maintain KPIs
• Work closely with operations to achieve high level goals and promote a focus and goal driven management
• Maintains and tracks accurate records of planned and unplanned absences via Workforce Management system
• Creates daily/weekly/monthly reports and undertake intraday reporting
• Excellent data analysis skills - with high level of attention to detail
• Good working knowledge of Microsoft Excel

• Ability to determine customer needs and provide appropriate solutions when their shipments were delayed
• Handles critical shipments like specimen, blood, and pharmaceuticals, making sure these were being deliver on time
• Timely provide personalize updates to customer with the status of their shipment
• Facilitates inter-departmental communicated to effectively provide customer support