Maricar Dela Torre
Office Administrator
Pasig
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Gem Konstruk Inc.
02.2019 - Current
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
- Tracked company equipment, tools and technology to manage inventory.
- Oversaw logistics coordination for seamless transportation of goods between various distributors and locations.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety..
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Customer service representative
Hkt Teleservices
02.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
TechMahindra Vcustomer
08.2017 - 12.2017
- Get customer's order and upsell
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Telemarketer Intern
Ip Solution Inc.
9 2016 - 12.2016
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Conducted database research to identify potential leads and determine contact information.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Office Management System -
Gateways Institute of Science And Technology
Pasig, Metro Manila, PhilippinesInformation and communication technology -
Rizal Technological University
Pasig, Metro Manila, PhilippinesSecondary -
Camarines Norte National High School
Daet, Province Of Camarines Norte, PhilippinesPrimary -
Cansuso Elementary School
Cavinti, LagunaSkills
Problem-solving abilities
Task Prioritization
Phone and Email Etiquette
Analytical Thinking
Customer Service
Multitasking Abilities
Decision-Making
Quickbooks
Microsoft Office
Scheduling
Administration and Operations
Logistics Management
Personal Information
- Date of Birth: 03/16/1996
- Nationality: Filipino
- Marital Status: Single
Known Languages
English & Filipino
References
- Mynell Joy Gamboa , Gem Konstruk Inc., Gen. Admin
- Brandon Marquez, Hkt Teleservices, Team Leader
- Rossano De La Torre, TechMahindra Vcustomer, Trainer
- Rodalyn Acoba, Ip Solution Inc., Sales Coordinator
Timeline
Operations Supervisor
Gem Konstruk Inc.
02.2019 - Current
Customer service representative
Hkt Teleservices
02.2018 - 06.2018
Customer Service Representative
TechMahindra Vcustomer
08.2017 - 12.2017
Telemarketer Intern
Ip Solution Inc.
9 2016 - 12.2016
Office Management System -
Gateways Institute of Science And Technology
Information and communication technology -
Rizal Technological University
Secondary -
Camarines Norte National High School
Primary -
Cansuso Elementary School