Summary
Overview
Work History
Education
Skills
Personal Information
Known Languages
References
Timeline
Generic

Maricar Dela Torre

Office Administrator
Pasig

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Operations Supervisor

Gem Konstruk Inc.
02.2019 - Current
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
  • Tracked company equipment, tools and technology to manage inventory.
  • Oversaw logistics coordination for seamless transportation of goods between various distributors and locations.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety..
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.


Customer service representative

Hkt Teleservices
02.2018 - 06.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

TechMahindra Vcustomer
08.2017 - 12.2017
  • Get customer's order and upsell
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.

Telemarketer Intern

Ip Solution Inc.
9 2016 - 12.2016
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Conducted database research to identify potential leads and determine contact information.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

Office Management System -

Gateways Institute of Science And Technology
Pasig, Metro Manila, Philippines

Information and communication technology -

Rizal Technological University
Pasig, Metro Manila, Philippines

Secondary -

Camarines Norte National High School
Daet, Province Of Camarines Norte, Philippines

Primary -

Cansuso Elementary School
Cavinti, Laguna

Skills

Problem-solving abilities

Personal Information

  • Date of Birth: 03/16/1996
  • Nationality: Filipino
  • Marital Status: Single

Known Languages

English & Filipino

References

  • Mynell Joy Gamboa , Gem Konstruk Inc., Gen. Admin
  • Brandon Marquez, Hkt Teleservices, Team Leader
  • Rossano De La Torre, TechMahindra Vcustomer, Trainer
  • Rodalyn Acoba, Ip Solution Inc., Sales Coordinator

Timeline

Operations Supervisor

Gem Konstruk Inc.
02.2019 - Current

Customer service representative

Hkt Teleservices
02.2018 - 06.2018

Customer Service Representative

TechMahindra Vcustomer
08.2017 - 12.2017

Telemarketer Intern

Ip Solution Inc.
9 2016 - 12.2016

Office Management System -

Gateways Institute of Science And Technology

Information and communication technology -

Rizal Technological University

Secondary -

Camarines Norte National High School

Primary -

Cansuso Elementary School

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Maricar Dela TorreOffice Administrator