Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
Gem Konstruk Inc.
02.2019 - Current
Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Responded to customer inquiries and provided technical assistance over phone and in person.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Recommended actionable changes, lead provisioning, and draft plans to maintain operational status.
Tracked company equipment, tools and technology to manage inventory.
Oversaw logistics coordination for seamless transportation of goods between various distributors and locations.
Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety..
Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Customer service representative
Hkt Teleservices
02.2018 - 06.2018
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled customer inquiries and suggestions courteously and professionally.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
TechMahindra Vcustomer
08.2017 - 12.2017
Get customer's order and upsell
Educated customers about billing, payment processing and support policies and procedures.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Telemarketer Intern
Ip Solution Inc.
9 2016 - 12.2016
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Conducted database research to identify potential leads and determine contact information.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Office Management System -
Gateways Institute of Science And Technology
Pasig, Metro Manila, Philippines
Information and communication technology -
Rizal Technological University
Pasig, Metro Manila, Philippines
Secondary -
Camarines Norte National High School
Daet, Province Of Camarines Norte, Philippines
Primary -
Cansuso Elementary School
Cavinti, Laguna
Skills
Problem-solving abilities
Personal Information
Date of Birth: 03/16/1996
Nationality: Filipino
Marital Status: Single
Known Languages
English & Filipino
References
Mynell Joy Gamboa , Gem Konstruk Inc., Gen. Admin
Brandon Marquez, Hkt Teleservices, Team Leader
Rossano De La Torre, TechMahindra Vcustomer, Trainer
Rodalyn Acoba, Ip Solution Inc., Sales Coordinator