MARICAR CONCEPCION

• Follows all company policies and procedures to deliver quality work and accurate output.
• Collaborate with cross-functional teams to accomplish goals on time within the given standards, both internal and external.
• drafted a process and procedure payroll manual for third party benefit, in preparation to a possible hand-over/delegation.
• third-party coordination/relation for the accomplishment of ADHOC compliance necessities.
• Optimized employee experience by delivering timely services and effectively troubleshooting responses.
• Gathered, organized and submit input information for digital database to external provider-partner.
• Comply and execute timely and accurate work results relating to government obligations monthly, ADHOC as needed.

* implemented a special project to ensure timely delivery and full satisfaction of the project owner.

* supported the payroll department on anywhere and in anything they required my assistance.

* delivered quality results consistently and accurately per requirement

* complied and collaborated all daily tasks assigned to me

* collaborated with other departments for all regular reports within the organization

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Improved processes, reducing completion times significantly.
• Increased efficiency by automating routine tasks with software solutions.
• Ensured quicker response times to employee concerns/requests/inquiries.

* Oversee the Operations Department

* Oversee the Customer Relation Department

* Handle Account Management of clients

* Occasionally attend management brain storming meetings for the improvement of product deliverance

• Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
• Coached junior team members, fostering professional growth and improving overall team performance.
• Streamlined operations by identifying inefficiencies and implementing targeted solutions for improvement.

• Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
• Managed year-end reporting tasks, preparation and distribution, ensuring timely delivery to employees.
• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
• Made sure payroll instructions are effected correctly and accurately in the applicable payroll
• Made sure all entries relating to payroll are submitted on time to the respective departments in accordance to the management's directives
• Made sure all other ADHOC deliverables are complied/satisfied on a timely manner respective of the party involved.
• Developed confidential relationships with internal departments to conduct communication regarding employee data updates and changes affecting payroll calculations.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with existing and prospective to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Assisted with project management for effective communication and collaboration across cross-functional teams.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for system improvement.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
• Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
• Increased resource efficiency by analyzing detailed business requirements.
• Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
• Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
• Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
• Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
• Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
• Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
• Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
• Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
• Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
• Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
• Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
• Provided technical support for troubleshooting analytics and reporting issues.
• Generated ad-hoc reports to evaluate specific business requirements.
• Identified patterns and trends in large data sets and provided actionable insights.
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Mentored junior staff members for skill development and career progression within the organization.
• Implemented and developed operational standards, policies and procedures.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
• Evaluated hiring, firing, and promotions requests.
• Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
• Participated strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Complied risk management framework, mitigating potential threats to project success and company operations.
• Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
• Facilitated partnerships with industry leaders, expanding company's network and opening new business opportunities.
• Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Launched quality assurance practices for each phase of development

• Prepared monthly journal entries and reconciliations.
• Reconciled accounts and created documents for monthly closing reports.
• Reviewed documents and accounts for discrepancies and resolved variances.
• Reconciled balance sheets and streamlined best practices for balance sheet processes.
• Handled month-end and year-end end finances by managing and reporting fixed assets and other data.
• Assisted in internal and external audits by preparing necessary documentation and responding to auditor inquiries.
• Updated general ledger with latest entries.
• Completed year-end closing processes with controllers and external auditors.
• Analyzed financial statement discrepancies, identifying issues, and recommending corrective actions to prevent future occurrences.
• Reduced errors in financial statements through stringent review procedures and regular reconciliation of accounts.
• Provided timely and accurate financial reporting to senior management, enabling informed decision-making based on reliable data.
• Maintained accurate depreciation schedules for fixed assets, coordinating with asset managers for timely recording of acquisitions or disposals.
• Improved cash flow management by implementing stricter credit policies.
• Managed quarterly and annual tax filings for the company, ensuring timely submissions and compliance with regulations.
• Established strong relationships with vendors to negotiate favorable payment terms that improved working capital management.
• Optimized month-end closing procedures by streamlining workflow processes, reducing time taken from 30 days to 15 days without compromising accuracy or detail level achieved.
• Coordinated with various departments to gather financial data, ensuring accurate representation of each business unit''s performance.
• Ensured regulatory compliance with GAAP standards by staying current on updates and integrating changes into accounting practices as needed.
• Enhanced compliance with tax regulations by meticulously updating and maintaining tax records.
• Optimized cash flow management, carefully scheduling outgoing payments to coincide with receivable cycles.
• Conducted monthly reconciliations for all bank accounts to ensure financial integrity.
• Streamlined accounts payable processes, reducing payment cycle times by automating invoice processing.
• Reduced month-end closing time, meticulously organizing and reviewing ledger entries for consistency.
• Streamlined tax preparation process, ensuring timely and accurate submission of all tax documents.
• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Maintained integrity of general ledger and chart of accounts.
• Collected and reported monthly expense variances and explanations.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Prepared FS and related accounting documents using the ACCPAC Accounting System
• Conducted random internal inventory audit
• Assisted in yea-end inventory audit both in the supplies stock room and the canteen
• Conducted Bank reconciliations against disbursement and receipts,

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Completed payroll for employees and maintained detailed records of procedures.
• Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
• Reconciled and corrected issues with financial records.
• Posted daily receipts and payments in accordance with corporate protocols.
• Established QuickBooks accounting system to reflect accurate financial records.
• Prepared post/closing trial balance
• Made Funds requisitions and replenishments
• Made expense vouchers and recorder them in Quickbooks Accounting system.

• Cash flow management with diligent monitoring of receivables and collections efforts.
• Maintained communication channels between H.O. accounting department and other branch offices, ensuring seamless coordination of inter-branch activities.
• Conducted thorough account reconciliations on a monthly basis.
• Prepared ad-hoc analysis as requested by H.O. management, providing valuable insights into business trends that guided strategic decisions.
• Ensured compliance with internal controls, performing regular audits of financial records and transactions.
• Supported annual external audit processes by providing required documentation and responding promptly to auditor inquiries.
• Improved inventory control procedures by conducting regular physical counts and reconciling results with accounting records.
• Managed payroll processing to ensure timely disbursement of employee salaries while adhering to company policies and legal requirements.
• Provided timely and accurate financial statements for senior management review, enhancing communication between departments.
• Improved accounts payable process for efficiency and timely vendor payments.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Established and checked coding procedures, monitored reports and updated internal files.
• Communicated with branch personnel to obtain necessary information for audits.
• Initiated corrective actions to address audit findings, improving internal control systems.
• Prepared working papers, reports and supporting documentation for audit findings.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients/policy holders.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Coordinated travel arrangements for branch manager, ensuring smooth business trips with minimal disruptions.
• Maintained branch manager schedules effectively and efficiently by planning and scheduling meetings, conferences, and teleconferences.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted policy holders on claims and other concerns as well as staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for branch compliance to Head Office.

• Maintained and processed invoices, deposits, and money logs.
• Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
• Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
• Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
• Handled Inventory in the warehouse.
• Handled P.O. and Inventory Transfer receipts.
• Handled FS preparation for sumbission to H.O. (Koten)
• Prepared replenishments and handled PCF of the office
• Prepared monthly, quarterly and yea-end reports as requested by H.O.
• Conducted liaising to government offices when needed