Maricar Baldos
Muntinlupa
Summary
Experienced restaurant manager with over 10 years in food service leadership, complemented by a strong background in customer support and travel operations. Known for driving operational excellence in busy restaurant environments through hands-on leadership, cost control, staff development, and a customer-centric approach. Brings cross-functional skills in client relations, travel coordination, and problem solving, with a track record of adaptability and professionalism.
Overview
19
19
years of professional experience
Work History
Business Travel Consultant
IGT Solutions
Alabang, Muntinlupa City
05.2025 - Current
- Assists corporate clients with travel bookings and itineraries using Global Distribution Systems (GDS).
- Assisted clients in planning and booking business travel arrangements.
- Researched and recommended travel options based on client preferences.
- Communicated with vendors to secure competitive pricing for travel services.
- Managed documentation for seamless travel itineraries and confirmations.
- Provided customer support to resolve travel-related inquiries promptly.
- Adapted to changing client needs and preferences efficiently during bookings.
- Maintained organized records of client interactions and travel details.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Customer Service Representative
Accenture Philippines
Alabang, Muntinlupa City
08.2024 - 02.2025
- Resolved product and service issues by clarifying customer concerns and providing effective resolutions.
- Processed customer adjustments and maintained financial account accuracy.
- Handled inbound calls and delivered high-quality service support.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Demonstrated adaptability by navigating changing priorities and handling diverse customer needs.
Associate- Operation
WNS Global Services
Alabang, Muntinlupa City
04.2022 - 05.2024
- Booked domestic and international flights and accommodations using Amadeus GDS.
- Resolved travel-related issues including cancellations, rebooking, and refund processing.
- Delivered excellent customer support in a non-voice travel account.
Assistant Restaurant Manager 1/Officer-in-Charge
Cuisine Ala More Inc. (Jollibee Franchise)
Shaw Boulevard, Mandaluyong
01.2019 - 03.2022
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service excellence and operational procedures.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Developed and implemented training programs to enhance team performance and efficiency.
- Created financial and inventory reports, ordered supplies, and scheduled team shifts.
Assistant Restaurant Manager 2
La Suprema Fast Food Corp. (Jollibee Franchise)
Alabang, Muntinlupa City
09.2014 - 12.2018
- Assisted in managing food and paper costs, inventory, and store operations.
- Facilitated training, handled customer issues, and ensured proper crew motivation.
- Maintained food safety standards and organized regular team meetings.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Oversaw daily operations to ensure adherence to company standards and policies.
- Coordinated team schedules to optimize labor costs while maintaining service levels.
- Implemented inventory management procedures to reduce waste and improve stock accuracy.
- Conducted regular performance evaluations to identify training needs and improve employee skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular meetings with staff to discuss performance and address any issues.
Restaurant Staff
Racks Restaurant
SM Southmall Las Piñas City
11.2011 - 08.2014
- Delivered exceptional customer service by efficiently addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Worked as a cashier, food server, and stock clerk in a fast-paced casual dining setting.
- Contributed to increased sales by upselling menu items and promoting daily specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Trained new employees on restaurant procedures, policies, and customer service standards.
- Increased repeat business through exceptional hospitality skills, building rapport with customers to create loyal patrons of the establishment.
Operations Clerk
7-Eleven (Last Minute Convenience Store)
Alabang, Muntinlupa City
09.2008 - 06.2010
- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Implemented organizational systems for merchandise display, improving product visibility and sales potential.
Food Server /Customer Service Cashier
Rufo’s Famous Franchise Corporation
Makati City, Metro Manila, Philippines
09.2007 - 07.2008
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Trained new staff on service protocols, enhancing team performance and productivity.
- Collaborated with kitchen staff to coordinate orders, maintaining seamless service flow during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Service Crew Member
Jollibee Food Corporation
SM Bicutan, Parañaque City
09.2006 - 02.2007
- Provided exceptional customer service by efficiently assemble orders in Pantry Station.
- Maintained cleanliness and organization of kitchen areas to ensure safety standards.
- Collaborated with team members to streamline service operations during peak hours.
- Trained new staff on operational procedures and best practices.
- Monitored food preparation processes to maintain quality standards and compliance with health regulations.
Service Crew (Pizza Maker)
Greenwich Pizza Pasta Corporation
SM Bicutan Parañaque City
03.2006 - 08.2006
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health standards.
- Collaborated with team members to streamline pizza preparation processes for increased efficiency.
- Trained new staff on proper dough handling, topping application, and oven operations.
- Monitored inventory levels of ingredients and ensured timely restocking to meet demand.
- Implemented quality control measures to consistently produce pizzas that met company standards.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
Education
Business Administration And Management
Lyceum Of Alabang
Muntinlupa City04-2014
Skills
- Restaurant Operations & Shift Scheduling 🛒 Inventory & Cost Control 🧼 Food Safety Standards & Compliance 👥 Staff Leadership & Team Motivation 📈 Financial Reporting & Metrics 💬 Customer Service & Complaint Resolution ✈️ Travel Booking Systems (Amadeus GDS) 📞 Voice & Non-Voice Call Center Experience
Timeline
Business Travel Consultant
IGT Solutions
05.2025 - Current
Customer Service Representative
Accenture Philippines
08.2024 - 02.2025
Associate- Operation
WNS Global Services
04.2022 - 05.2024
Assistant Restaurant Manager 1/Officer-in-Charge
Cuisine Ala More Inc. (Jollibee Franchise)
01.2019 - 03.2022
Assistant Restaurant Manager 2
La Suprema Fast Food Corp. (Jollibee Franchise)
09.2014 - 12.2018
Restaurant Staff
Racks Restaurant
11.2011 - 08.2014
Operations Clerk
7-Eleven (Last Minute Convenience Store)
09.2008 - 06.2010
Food Server /Customer Service Cashier
Rufo’s Famous Franchise Corporation
09.2007 - 07.2008
Service Crew Member
Jollibee Food Corporation
09.2006 - 02.2007
Service Crew (Pizza Maker)
Greenwich Pizza Pasta Corporation
03.2006 - 08.2006
Business Administration And Management
Lyceum Of Alabang