Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricar Baldos

Muntinlupa

Summary

Experienced restaurant manager with over 10 years in food service leadership, complemented by a strong background in customer support and travel operations. Known for driving operational excellence in busy restaurant environments through hands-on leadership, cost control, staff development, and a customer-centric approach. Brings cross-functional skills in client relations, travel coordination, and problem solving, with a track record of adaptability and professionalism.

Overview

19
19
years of professional experience

Work History

Business Travel Consultant

IGT Solutions
05.2025 - Current
  • Assists corporate clients with travel bookings and itineraries using Global Distribution Systems (GDS).
  • Assisted clients in planning and booking business travel arrangements.
  • Researched and recommended travel options based on client preferences.
  • Communicated with vendors to secure competitive pricing for travel services.
  • Managed documentation for seamless travel itineraries and confirmations.
  • Provided customer support to resolve travel-related inquiries promptly.
  • Adapted to changing client needs and preferences efficiently during bookings.
  • Maintained organized records of client interactions and travel details.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Customer Service Representative

Accenture Philippines
08.2024 - 02.2025
  • Resolved product and service issues by clarifying customer concerns and providing effective resolutions.
  • Processed customer adjustments and maintained financial account accuracy.
  • Handled inbound calls and delivered high-quality service support.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Demonstrated adaptability by navigating changing priorities and handling diverse customer needs.

Associate- Operation

WNS Global Services
04.2022 - 05.2024
  • Booked domestic and international flights and accommodations using Amadeus GDS.
  • Resolved travel-related issues including cancellations, rebooking, and refund processing.
  • Delivered excellent customer support in a non-voice travel account.

Assistant Restaurant Manager 1/Officer-in-Charge

Cuisine Ala More Inc. (Jollibee Franchise)
01.2019 - 03.2022
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Managed inventory control, reducing waste through effective stock rotation practices.
  • Developed and implemented training programs to enhance team performance and efficiency.
  • Created financial and inventory reports, ordered supplies, and scheduled team shifts.


Assistant Restaurant Manager 2

La Suprema Fast Food Corp. (Jollibee Franchise)
09.2014 - 12.2018
  • Assisted in managing food and paper costs, inventory, and store operations.
  • Facilitated training, handled customer issues, and ensured proper crew motivation.
  • Maintained food safety standards and organized regular team meetings.
  • Trained and mentored staff to enhance service quality and operational efficiency.
  • Oversaw daily operations to ensure adherence to company standards and policies.
  • Coordinated team schedules to optimize labor costs while maintaining service levels.
  • Implemented inventory management procedures to reduce waste and improve stock accuracy.
  • Conducted regular performance evaluations to identify training needs and improve employee skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Conducted regular meetings with staff to discuss performance and address any issues.

Restaurant Staff

Racks Restaurant
11.2011 - 08.2014
  • Delivered exceptional customer service by efficiently addressing inquiries and resolving issues.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Worked as a cashier, food server, and stock clerk in a fast-paced casual dining setting.
  • Contributed to increased sales by upselling menu items and promoting daily specials.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Trained new employees on restaurant procedures, policies, and customer service standards.
  • Increased repeat business through exceptional hospitality skills, building rapport with customers to create loyal patrons of the establishment.

Operations Clerk

7-Eleven (Last Minute Convenience Store)
09.2008 - 06.2010
  • Processed customer transactions accurately, ensuring efficient checkout experiences.
  • Managed inventory levels, conducting regular stock checks to maintain product availability.
  • Trained new staff on operational procedures, enhancing team performance and service quality.
  • Implemented organizational systems for merchandise display, improving product visibility and sales potential.

Food Server /Customer Service Cashier

Rufo’s Famous Franchise Corporation
09.2007 - 07.2008
  • Delivered exceptional dining experiences through attentive service and menu knowledge.
  • Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
  • Trained new staff on service protocols, enhancing team performance and productivity.
  • Collaborated with kitchen staff to coordinate orders, maintaining seamless service flow during peak hours.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

Service Crew Member

Jollibee Food Corporation
09.2006 - 02.2007
  • Provided exceptional customer service by efficiently assemble orders in Pantry Station.
  • Maintained cleanliness and organization of kitchen areas to ensure safety standards.
  • Collaborated with team members to streamline service operations during peak hours.
  • Trained new staff on operational procedures and best practices.
  • Monitored food preparation processes to maintain quality standards and compliance with health regulations.

Service Crew (Pizza Maker)

Greenwich Pizza Pasta Corporation
03.2006 - 08.2006


  • Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health standards.
  • Collaborated with team members to streamline pizza preparation processes for increased efficiency.
  • Trained new staff on proper dough handling, topping application, and oven operations.
  • Monitored inventory levels of ingredients and ensured timely restocking to meet demand.
  • Implemented quality control measures to consistently produce pizzas that met company standards.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.

Education

Business Administration And Management

Lyceum Of Alabang
Muntinlupa City
04-2014

Skills

  • Restaurant Operations & Shift Scheduling 🛒 Inventory & Cost Control 🧼 Food Safety Standards & Compliance 👥 Staff Leadership & Team Motivation 📈 Financial Reporting & Metrics 💬 Customer Service & Complaint Resolution ✈️ Travel Booking Systems (Amadeus GDS) 📞 Voice & Non-Voice Call Center Experience

Timeline

Business Travel Consultant

IGT Solutions
05.2025 - Current

Customer Service Representative

Accenture Philippines
08.2024 - 02.2025

Associate- Operation

WNS Global Services
04.2022 - 05.2024

Assistant Restaurant Manager 1/Officer-in-Charge

Cuisine Ala More Inc. (Jollibee Franchise)
01.2019 - 03.2022

Assistant Restaurant Manager 2

La Suprema Fast Food Corp. (Jollibee Franchise)
09.2014 - 12.2018

Restaurant Staff

Racks Restaurant
11.2011 - 08.2014

Operations Clerk

7-Eleven (Last Minute Convenience Store)
09.2008 - 06.2010

Food Server /Customer Service Cashier

Rufo’s Famous Franchise Corporation
09.2007 - 07.2008

Service Crew Member

Jollibee Food Corporation
09.2006 - 02.2007

Service Crew (Pizza Maker)

Greenwich Pizza Pasta Corporation
03.2006 - 08.2006

Business Administration And Management

Lyceum Of Alabang

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