Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Availability
Work Preference
Affiliations
Languages
Quote
Interests
82
Maribeth Ann Gador

Maribeth Ann Gador

Summary

Dynamic and experienced online ESL teacher with 6+ years of experience instructing learners of all ages and proficiency levels. Specializes in creating engaging and personalized lessons tailored to individual needs. Fluent in English and well-traveled, holds an MBA from Silliman University, Asia's first American institution of higher learning. Certified in TESOL, TEYL, and Foundations of TESOL through rigorous 140-hour and 60-hour programs. Also experienced in Business Communications for international clients. Skilled in adapting lesson materials and employing both traditional and innovative teaching methods to foster a positive learning environment and enhance student success.

Overview

21
21
years of professional experience

Work History

Online ESL Teacher

51Talk Online Education Group
03.2018 - Current
  • Worked for over 6 years with students of all ages and varying levels of English proficiency, from Beginners to Advanced, in Beginner English, Conversational English, Survival English, and Business English.


  • Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students' English proficiency by creating engaging and interactive classroom activities tailored to each student's unique learning style.


  • Achieved higher student retention rates by developing strong rapport, using positive reinforcement, providing clear feedback, and maintaining open communication with both students and parents to support student success.


  • Developed a welcoming classroom environment that encouraged cultural exchange among students from diverse backgrounds, fostering mutual understanding and respect.

Managing Owner

Brandt & Blane Bakery and Retail Store
04.2003 - 06.2022
  • Increased company profits by implementing effective cost-saving strategies and streamlining processes.


  • Led organizational restructuring efforts to adapt to changing market conditions while maintaining a strong competitive position within the industry.


  • Employed prompt decision-making and in-depth research to resolve issues, resulting in improved pricing and strong business relationships with vendors.


  • Put together realistic budgets based on costs and fees to ensure successful business operations.

Operations Manager

TTEC Holdings, Inc. (formerly TeleTech)
07.2011 - 02.2013
  • Enhanced operational efficiency and revenue through process improvements, strategic initiatives, and cross-functional collaboration.


  • Managed and developed a team, overseeing hiring, training, and performance to ensure operational excellence and meet clients' needs.


  • Collaborated with executive leadership on strategic planning initiatives to align department objectives with overall company goals.


  • Maintained high client satisfaction by addressing needs effectively, resolving issues promptly, and providing tailored support.

Business Communications Specialist

TTEC Holdings, Inc. (formerly TeleTech)
10.2009 - 02.2013
  • Cultivated empathetic client relationships and built a reputation for consistently exceeding service standards.


  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.


  • Contributed to continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.

Senior Operations Supervisor

TTEC Holdings, Inc. (formerly TeleTech)
10.2009 - 07.2011
  • Improved operational performance and reduced labor costs by developing and optimizing standard practices.


  • Collaborated with executive leadership on strategic planning and analyzed data trends for informed resource allocation.


  • Managed supply chain and logistics, ensuring compliance with industry regulations and safety standards.


  • Trained and motivated supervisors to enhance team productivity and foster positive team relations.

Operations Supervisor

TTEC Holdings, Inc. (formerly TeleTech)
08.2007 - 10.2009
  • Analyzed department metrics and customer feedback to make business adjustments, improving retention and satisfaction.


  • Trained and motivated employees to enhance productivity and address performance issues through feedback and corrective actions.


  • Encouraged and implemented ideas aligned with business needs, reducing process bottlenecks and optimizing performance through effective coaching.

Customer Service Officer - Escalations Department

TTEC Holdings, Inc. (formerly TeleTech)
04.2007 - 08.2007
  • Collected and analyzed customer feedback to make process improvements, exceed satisfaction goals, and resolve concerns to enhance retention and drive sales.


  • Provided primary support to internal and external customers, addressing inquiries and complaints promptly while maintaining a high level of product knowledge.


  • Promoted the company brand through personalized service, processed financial adjustments, and followed through on inter-departmental escalations to boost customer retention.


  • Trained staff on operating procedures and service excellence, continuously improving processes and coaching team members to deliver exceptional service.


Customer Service Representative

TTEC Holdings, Inc. (formerly TeleTech)
06.2006 - 04.2007
  • Resolved customer complaints with empathy, leading to increased loyalty, repeat business, and improved satisfaction rates.


  • Handled challenging calls and high-pressure situations with professionalism, delivering solutions that balanced customer needs with company goals while effectively resolving conflicts.


  • Provided accurate information and recommendations on products and services, enhancing customer experience and supporting sales goals.

Education

Ph.D. in Social Sciences (Incomplete) - Social Sciences

Silliman University
Dumaguete, Province Of Negros Oriental, Philippines

MBA - Business Administration And Management

Silliman University
Dumaguete, Province Of Negros Oriental, Philippines
03.2013

BBA - Business Management

Silliman University
Dumaguete, Province Of Negros Oriental, Philippines
03.2005

Skills

  • Demonstrated extensive English knowledge and effective teaching strategies tailored to diverse student needs and learning goals
  • Used TPR (Total Physical Response), props, visuals, and technology to create engaging, adaptive learning environments that boost student interaction and motivation
  • Provided detailed feedback, error correction, and positive reinforcement with patience and empathy to support student progress and clear communication
  • Applied effective lesson planning, cultural sensitivity, and student assessment techniques to customize lessons for different learning styles and proficiency levels
  • Managed virtual classroom dynamics efficiently, employing motivational techniques to keep students engaged and maintain a productive learning environment

Timeline

Online ESL Teacher

51Talk Online Education Group
03.2018 - Current

Operations Manager

TTEC Holdings, Inc. (formerly TeleTech)
07.2011 - 02.2013

Business Communications Specialist

TTEC Holdings, Inc. (formerly TeleTech)
10.2009 - 02.2013

Senior Operations Supervisor

TTEC Holdings, Inc. (formerly TeleTech)
10.2009 - 07.2011

Operations Supervisor

TTEC Holdings, Inc. (formerly TeleTech)
08.2007 - 10.2009

Customer Service Officer - Escalations Department

TTEC Holdings, Inc. (formerly TeleTech)
04.2007 - 08.2007

Customer Service Representative

TTEC Holdings, Inc. (formerly TeleTech)
06.2006 - 04.2007

Managing Owner

Brandt & Blane Bakery and Retail Store
04.2003 - 06.2022

Ph.D. in Social Sciences (Incomplete) - Social Sciences

Silliman University

MBA - Business Administration And Management

Silliman University

BBA - Business Management

Silliman University

Certification

  • Certificate of TESOL and TEYL (140 Hours)

(Teaching English to Speakers of Other Languages and Teaching English to Speakers of Other Languages)

The 140-Hour TESOL and TEYL Certification at Teach International English Language School was successfully completed on March 31, 2019.

  • Certificate in the Foundations of TESOL (60 Hours)

(Foundations of Teaching English to Speakers of Other Languages)

The 60-Hour Foundations of TESOL Certification at Teach International English Language School was successfully completed on March 31, 2019.

Accomplishments

  • Successfully conducted and completed over 70,000 lessons as an Online ESL Teacher for a single company, maintaining a record of zero valid complaints.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementCompany CultureWork from home optionWork-life balance

Affiliations

  • Certified in TESOL and TEYL (140-Hour Program)
  • Certified in the Foundations of TESOL (60-Hour Program)
  • Alumni, Silliman University (MBA and Doctoral studies in Social Sciences)
  • Active member of 51Talk Online Education Group

Languages

English
Bilingual or Proficient (C2)
Filipino: Tagalog
Bilingual or Proficient (C2)
Filipino: Visayan
Bilingual or Proficient (C2)

Quote

"The only way to do great work is to love what you do."
Steve Jobs

Interests

Charity Work and Service

Rescuing and Caring for Animals

Language Learning and Traveling

Cultural Enrichment and Cultural Appreciation

Singing and Music

Dancing and Sports

Outdoor Activities and Fitness

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Maribeth Ann Gador