Maribeth Raguindin

*Provide exceptional customer service and assist residents with various needs and requests within the condominium.

*Help with day-to-day requests such as arranging maintenance, booking amenities (e.g., party rooms, gym, pool), and responding to inquiries.

*Monitor and coordinate access for guests, deliveries, and contractors, ensuring the safety and security of residents.

*Serve as the central point of contact for residents, property management, and external vendors.

*Organize and manage community events and activities to enhance resident experience.

*Assist in scheduling and following up on maintenance services, ensuring all issues are addressed promptly.

*Arrange services like transportation, restaurant reservations, spa appointments, and other concierge-level requests.

*Handle administrative tasks such as record-keeping, managing resident requests, and preparing reports.

*Provide recommendations for local services, restaurants, and attractions to residents.

*Resolve issues efficiently and ensure satisfaction, managing complaints or conflicts when necessary.

*Maintain a friendly, approachable, and professional demeanor at all times, creating a welcoming environment for residents and visitors.

*Monitor inventory levels and coordinate orders for food, beverages, and supplies. Ensure proper storage and handling of food and equipment.

*Oversee daily restaurant operations in the absence of the primary manager. Supervise and coordinate the activities of staff, including waitstaff, kitchen personnel, and cleaners. Ensure excellent customer service and resolve any customer complaints or issues promptly.

*Assist with staff training, development, and performance evaluations. Manage employee schedules, ensuring adequate staffing for shifts. Maintain employee morale and promote teamwork.

*Ensure the restaurant operates smoothly by monitoring service standards and quality. Enforce restaurant policies and procedures to ensure compliance with health, safety, and sanitation regulations. Handle cash management, including processing payments and managing the cash register.

*Assist in maintaining the restaurant’s budget and financial targets. Monitor and control costs, ensuring profitability without compromising quality or service.

*Greet and interact with customers to ensure a high level of satisfaction. Respond to customer inquiries, feedback, or complaints in a professional manner.

*Ensure compliance with food safety standards and maintain cleanliness in the restaurant. Conduct regular checks to ensure kitchen and dining areas meet hygiene and safety regulations.

*Prepare daily, weekly, and monthly reports on restaurant performance, sales, and customer feedback.Report any issues or incidents to senior management.

*Address any operational issues that arise and provide solutions in a timely manner. Adapt quickly to changing conditions or emergencies, ensuring service is not disrupted.

*Handles incoming reservation inquiries via phone, email, or online booking systems. Provides detailed information about room rates, availability, and hotel amenities. Confirms reservations and sends booking confirmations to guests.

*Responds to guest inquiries and resolves issues or complaints promptly. Assists guests with special requests, such as room preferences and accessibility needs.

*Enters and updates reservations accurately in the hotel’s property management system (PMS). Processes cancellations, modifications, and updates to reservations. Ensures payment details are correctly recorded and verified.

*Communicates guest preferences and special requests to housekeeping and front desk staff. Ensures smooth coordination for group bookings or events.

*Promotes hotel packages, special offers, and upgrades to maximize revenue. Provides suggestions for additional services, such as spa treatments or restaurant reservations.

*Prepares daily reports on bookings, occupancy, and revenue. Maintains accurate records of guest details and billing information.

*Follows hotel policies and procedures regarding booking standards and data privacy. Adheres to safety and security protocols.

*Operates reservation software, CRM systems, and payment processing tools. Troubleshoots system issues or escalates technical problems when needed.

• Liaised with external agencies such as recruitment firms or government organizations when needed to address specific staffing requirements effectively.
• Enhanced employee productivity by implementing efficient scheduling and task distribution systems.
• Oversaw drug screenings and personnel reviews.
• Implemented effective conflict resolution strategies, fostering a harmonious workplace culture.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Collected room deposits, fees, and payments.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
• Created lasting relationships with guests that built loyalty and drove hotel revenue.
• Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
• Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
• Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.
• Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.

• Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
• Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
• Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.

• Welcomed visitors and provided assistance to enhance customer service experience.
• Managed daily front desk operations to ensure efficient workflow.
• Improved guest satisfaction by addressing inquiries promptly.
• Assisted with administrative tasks to support smooth office functioning.
• Maintained a clean and organized reception area, creating a welcoming environment.
• Directed phone calls and messages to appropriate departments, ensuring clear communication.
• Enhanced front desk efficiency by implementing new scheduling systems.
• Facilitated guest check-ins and check-outs, optimizing front desk processes.
• Coordinated appointments and meetings for improved office productivity.
• Managed inventory of office supplies to prevent shortages.
• Provided accurate information to guests and staff, improving overall communication.
• Assisted in training new front desk staff, promoting effective team integration.
• Updated and maintained records for seamless information access.
• Improved response times by handling multiple tasks simultaneously.
• Supported management with clerical tasks to enhance department operations.
• Organized front desk files and documents for easy retrieval and reduced clutter.
• Assisted in resolving guest complaints, contributing to increased satisfaction.
• Scheduled meetings and events, ensuring optimal use of resources.
• Improved front desk operations with proactive problem-solving.
• Assisted in implementing front desk policies and procedures, promoting consistency.
• Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.

*Interviewing, Hiring, training, and supervising restaurant staff, including chefs, servers, and support personnel. I also handles scheduling, conflict resolution, and motivation to maintain a productive and positive work environment.

*Ensuring customer satisfaction by addressing complaints, monitoring service quality, and striving to improve the dining experience.

*Managing the restaurant’s budget, controlling costs, tracking sales, and increasing profitability through effective pricing, inventory control, and waste reduction.

*Ensuring smooth kitchen and front-of-house operations, managing supply chains, and overseeing maintenance and cleanliness.

*Developing and executing marketing strategies, such as promotions and events, to attract and retain customers.

*Ensuring the restaurant complies with health, safety, and labor regulations, including food handling, sanitation, and employee practices.

*Interviewing, Hiring, training, and supervising restaurant staff, including chefs, servers, and support personnel. I also handles scheduling, conflict resolution, and motivation to maintain a productive and positive work environment.

*Ensuring customer satisfaction by addressing complaints, monitoring service quality, and striving to improve the dining experience.

*Managing the restaurant’s budget, controlling costs, tracking sales, and increasing profitability through effective pricing, inventory control, and waste reduction.

*Ensuring smooth kitchen and front-of-house operations, managing supply chains, and overseeing maintenance and cleanliness.

*Developing and executing marketing strategies, such as promotions and events, to attract and retain customers.

*Ensuring the restaurant complies with health, safety, and labor regulations, including food handling, sanitation, and employee practices.