Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maribel Barcenas Capuno

San Pablo City ,Laguna

Summary

Dynamic Sales Executive with 14 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

Overview

56
56
years of post-secondary education
14
14
years of professional experience

Work History

Sales Officer

Grupo da Immaculada
07.2019 - 06.2020
  • Up to June 2020 Checked the accuracy of the work output of staff.
  • Assigned task for the day Performed sales call to Devotees for the Annual Conference.
  • Made a hit list of clients.
  • Plan, coordinate, finalized details for the local and international conference.
  • Disseminate and invite people to attend National Conference for Grupo Da Immaculada.
  • Prepared letters for the Priest for the invitation and performed full coordination with all the parish and members.
  • Compose Memo and letters for sales event.
  • Responsible for making directory for the members, managed travel arrangements.
  • Responsible for acquiring office supplies.
  • Coordinates with the supplier.
  • Checked the work output.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.

Business Officer

AKU –San Pablo Medical
03.2018 - 01.2019
  • Responsible for the marketing , made a promo for the section to promote the services.
  • Administered work of the Business Officer.
  • Maintained records of financial position.
  • Developed plan for preparation of Annual Budget.
  • Formulated periodic and quarterly operating statements.
  • Managed hospital purchasing and coordinated with Audit Committee.
  • Prepared the risk management to the section.
  • Made a policy for the section Ensure the safety of all patients and staff.
  • Tracked and analyzed reports to determine needed improvements.
  • Maintained overall safe work environment through and to reduce safety risks
  • Generated reports of findings to help management with making key decisions.

Customer/Senior Sales Officer

Smart communications –
01.2010 - 09.2016
  • Account all stocks in inventory Sell and promote the existing promo of Smart.
  • Upsell and cross sell of the latest gadgets, modem and mobile phone.
  • Oversee store operations, man power, inventory and cash reports.
  • Ensure the safety of walk in client and staff.
  • Ensure that all systems are working, leased line, alarm.
  • Cctv Attend to customer complaint and inquiry.
  • Monitor monthly sales target Prepare daily sales report, monthly report Helps to improve customer experience and implement how to delight customer.
  • Answering inquires and resolving complaints timely manner Manage customer expectations to avoid unhappy customer.
  • Trained to performed outbound sale.
  • Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Customer Service Assistant

Globe Telecom
01.2003 - 01.2009
  • Providing high class customer service to external and internal clients.
  • Resolved complaints within service level agreement.
  • Deliver sales, performed upselling new products, Accepts and process postpaid applications Demo a pocket wi-fi, demonstrate how does it work and how to troubleshoot.
  • Accepts stocks and see to it that it is well accounted.
  • Character reference Nino Enciso- Grupo Da Imaculada -917-175-67-10 Lilibeth Villena -Globe Telecommunication -916-640-51-01 Monina Cruz– Smart Communications -0928-520-08-88.

Education

St Joseph School, Elementary Education Canossa College

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AB Com Arts - Public Relations

Philippine Women's University, Tietiary Education

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Pamantasan ng

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01.2003 - 01.2009

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01.1951 - 01.2001

Skills

Profile and revenue-generating strategies

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Timeline

Sales Officer

Grupo da Immaculada
07.2019 - 06.2020

Business Officer

AKU –San Pablo Medical
03.2018 - 01.2019

Customer/Senior Sales Officer

Smart communications –
01.2010 - 09.2016

Customer Service Assistant

Globe Telecom
01.2003 - 01.2009

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01.2003 - 01.2009

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Pamantasan ng

AB Com Arts - Public Relations

Philippine Women's University, Tietiary Education

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St Joseph School, Elementary Education Canossa College

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01.1951 - 01.2001

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Maribel Barcenas Capuno