Maribel A. De Guzman
Quezon City
Summary
Professional with strong background in executive support and administrative management. Adept at managing schedules, coordinating meetings, and handling confidential information. Valued for fostering team collaboration and ensuring smooth office operations with adaptability and reliability.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Executive Assisrant to the President
Handyware Phils Inc
07.2019 - Current
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Oversaw administrative staff performance evaluations and provided constructive feedback for professional growth opportunities development.
- Worked with senior management to initiate new projects and assist in various processes.
Bank Operations Officer
Metropolitan Bank & Trust Company
03.2004 - 03.2019
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Assisted with daily cash and ATM balancing.
- Oversaw branch operations and workflow for consistency.
- Enhanced customer satisfaction with timely resolution of issues and concerns.
- Managed risk by closely monitoring transactions and identifying potential fraudulent activities
- Complied with established internal controls and policies.
Document Verifier
Metropolitan Bank & Trust Company
01.1993 - 01.1996
- Improved verification accuracy by implementing thorough quality control processes and procedures
- Established best practices for document handling and storage, maintaining compliance with industry standards and regulations.
- Signature verification
Bank Customer Service Representative
Metropolitan Bank & Trust Company
01.1989 - 01.1993
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Collected feedback from customers to help improve service delivery and banking processes.
Education
Bachelor of Science - Major in Marketing
St. Paul College
Quezon City, Metro Manila, PhilippinesSkills
- Advanced multitasking
- Proactive problem-solving
- Proficient in organizing team meetings
- Expense reporting
- Client relationship development
- Systematic file arrangement
Certification
PRC Licensed
Timeline
Executive Assisrant to the President
Handyware Phils Inc
07.2019 - Current
Bank Operations Officer
Metropolitan Bank & Trust Company
03.2004 - 03.2019
Document Verifier
Metropolitan Bank & Trust Company
01.1993 - 01.1996
Bank Customer Service Representative
Metropolitan Bank & Trust Company
01.1989 - 01.1993
Bachelor of Science - Major in Marketing
St. Paul College
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