Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Maribel Erjas

Tuguegarao City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner

Merlion Coffee Shop
07.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Customer Service Executive

Rich Aire Pte. Ltd.
09.2017 - 04.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Food and Beverage Attendant

Mabuhay Lounge Philippine Airlines, Manila Airport Terminal 2
11.2016 - 08.2017
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated passengers to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.

Housekeeping Attendant (part Time)

Sinta Court Hotel
07.2016 - 08.2016
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed the laundry facility efficiently, ensuring prompt delivery of clean linens to guest rooms and common areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Cashier

Robinsons Supermarket Corporation
07.2008 - 12.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Super Shopping Market, Inc.(SSMI - Bicutan Hypermarket)
12.2007 - 05.2008
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

Hospitality Management

University Of Cagayan Valley
Tuguegarao City, Province Of Cagayan
04-2013

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Attention to detail
  • Customer service
  • Sales oversight
  • Decision-making
  • Teamwork and collaboration
  • Goal setting
  • Purchasing and planning
  • Desktops, laptops, and mobile devices

Certification

  • Bettr Barista Certificate of Completion of WSQ Prepare and Serve Hot Beverages (June 23,2022).
  • Letter of Certification for Attainment of SOA for the WSQ Unit "Food Safety ourse Level 1" (May 6, 2022) ITE College West.
  • Housekeeping National Certificate II TESDA Regional Office II, Tuguegarao City Cagayan Valley Philippines.
  • Good in Food Preparation and Cooking.

Additional Information

I bring a comprehensive set of skills that i believe will be valuable to Food and Beverage Service. I am eager and always wanted to work in the Food and Beverage Industry and I honed my abilities in preparing ingredients and cooking. Providing a strong foundation for any position in your company. My compassion and centric nature have afforded me excellent motivation skills.

Timeline

Owner

Merlion Coffee Shop
07.2023 - Current

Customer Service Executive

Rich Aire Pte. Ltd.
09.2017 - 04.2023

Food and Beverage Attendant

Mabuhay Lounge Philippine Airlines, Manila Airport Terminal 2
11.2016 - 08.2017

Housekeeping Attendant (part Time)

Sinta Court Hotel
07.2016 - 08.2016

Cashier

Robinsons Supermarket Corporation
07.2008 - 12.2008

Cashier

Super Shopping Market, Inc.(SSMI - Bicutan Hypermarket)
12.2007 - 05.2008

Hospitality Management

University Of Cagayan Valley

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Maribel Erjas