Maribel Bonghanoy
General Virtual Assistant/ Admin VA/ Customer Support
Bacolod City
Summary
As a dedicated and skilled virtual assistant, I bring 4 years of experience in providing exceptional customer service and administrative support. My commitment is to alleviate your workload, streamline tasks, and ensure your business operates seamlessly. I offer services tailored to your needs, including email management, scheduling, data entry, graphic design etc. My goal is to be an asset to your team, offering efficiency, reliability, and professional service. Let's collaborate to optimize your operations and propel your business forward.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
DISPUTE INTAKE ANALYST
Green Dot Bank Corporation
Bacolod City
2021.07 - 2022.04
- Inbound call assisting cardholders regarding with it's banking statement, Receiving a call from customers to file dispute for Unauthorize Transactions, ATM misdespensed, Credit not posted and Double charges, Manage documentation
SURVEY/SALES SPECIALIST REP.
Telequest Voice Service
2020.07 - 2021.05
- To existing and prospective consumers, presented, marketed, and sold products and services using sound reasoning, Ensure quality of Marketing and Creative briefs, Doing outbound calls and ask for a survey questions.
Admin VA
George Kabengele
2023.03 - 2023.08
Customer Support Specialist
Teleperformance
2022.06 - 2023.10
Answering customer inquiries
Help customer to discuss their billing statement Trouble shooting and managing account
Help customer to resolve technical error on their subscription Help customer to manage/ cancel subscription
Inbound call, helps the client to manage their booking/ modify/cancel/make new booking
Education
Accountancy Business Management -
Bacolod City National Senior High School
2019.01 - 2020.04
Skills
Time Management
undefinedCertification
General Virtual Assistant
Timeline
General Virtual Assistant
2024-03
Admin VA
George Kabengele
2023.03 - 2023.08
Customer Support Specialist
Teleperformance
2022.06 - 2023.10
DISPUTE INTAKE ANALYST
Green Dot Bank Corporation
2021.07 - 2022.04
SURVEY/SALES SPECIALIST REP.
Telequest Voice Service
2020.07 - 2021.05
Accountancy Business Management -
Bacolod City National Senior High School
2019.01 - 2020.04
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