Maria Zha-Zha Cornillez-Bio
Quezon City, Metro Manila
Summary
Highly organized and detail-oriented professional with strong experience in administrative support, data management, and client coordination. Proficient in Microsoft Excel, Google Workspace, and AI tools to streamline tasks and improve productivity. Demonstrates excellent communication, problem-solving, and time management skills developed through years of structured and confidential work. A fast learner with a proactive mindset, capable of delivering reliable and high-quality assistance.
Overview
20
20
years of professional experience
4
4
Certification
Work History
Office Admin Personnel/Chemical Specialist/Researcher
Philippine National Police
Philippines
06.2008 - Current
- Administrative and documentation work
- Report writing and data management
- Coordination with multiple stakeholders
- Compliance and regulatory tasks
- Training and presentations
- Attention to detail and confidentiality
ESL Teacher
Bibo Global Opportunity, Inc.
03.2016 - 06.2016
- Taught English to international learners
Customer Service Representative
ICT Marketing Services
03.2006 - 04.2008
Core Responsibilities Communication & Support Outbound Call Responsibilities
- Handle customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Resolve customer complaints and issues efficiently
- Process orders, forms, applications, and requests
- Maintain a positive, empathetic, and professional attitude
- Listen actively to customer concerns and identify needs
- Explain solutions clearly and in a simple manner
- Escalate complex issues to the appropriate department
- Build strong customer relationships and trust
- Make outbound calls to customers by upselling a product/service
- Follow call scripts while maintaining a natural and engaging tone
Education
Chemical Engineering
Eastern Visayas State University
2006
Bachelor of Secondary Education - Social Studies Education
College of The Most Holy Trinity Catholic Foundation
2021
Bachelor of Science - Criminology
University of La Salette
Dagupan2011
Bachelor of Science - Chemical Engineering
Eastern Visayas State University
2006
Skills
- Administrative Skills
- Email management and inbox organization
- Calendar scheduling and appointment setting
- Data entry and database management
- File organization (Google Drive, Dropbox)
- Travel booking and itinerary planning Communication Skills
- Strong written and verbal communication
- Customer service (chat, email, phone support)
- Professional email handling
- Active listening and problem-solving Technical Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar)
- Basic bookkeeping (QuickBooks, invoicing) Social Media Management
- Content scheduling (Meta, Instagram, LinkedIn)
- Basic graphic design (Canva)
- Engagement and comment moderation
- Analytics tracking and reporting Organizational & Time Management
- Multitasking and prioritization
- Attention to detail
- Deadline management
- Ability to work independently Sales & Marketing Support
- Basic copywriting
- Market research Other Valuable Skills
- Basic video editing (CapCut, Canva)
- Research and data collection
- Adaptability and willingness to learn
- Confidentiality and professionalism
Certification
- Registered Criminologist
- Registered Chemical Technician
- Licensed Professional Teacher
- Civil Service Professional
TRAININGS & CERTIFICATIONS
1. Administrative & VA Trainings
- Virtual Assistant Training / General VA Course
- Data Entry Training
- Email & Calendar Management
2. Technical & Tools Training
- Microsoft Excel / Google Sheets
- Google Workspace (Docs, Drive, Calendar)
- QuickBooks
- Office Productivity Course
- Basic Computer Essentials Course
3. Social Media & Marketing
- Social Media Management
- Canva / Graphic Design Basics
- Content Creation or Scheduling
4. AI Training
- ChatGPT / AI Tools for Productivity
Timeline
ESL Teacher
Bibo Global Opportunity, Inc.
03.2016 - 06.2016
Office Admin Personnel/Chemical Specialist/Researcher
Philippine National Police
06.2008 - Current
Customer Service Representative
ICT Marketing Services
03.2006 - 04.2008
Chemical Engineering
Eastern Visayas State University
Bachelor of Secondary Education - Social Studies Education
College of The Most Holy Trinity Catholic Foundation
Bachelor of Science - Criminology
University of La Salette
Bachelor of Science - Chemical Engineering
Eastern Visayas State University