Maria Zarah Eusebio
Manila
Summary
Experienced bank officer with nearly 14 years of industry expertise, known for being detail-oriented and a valuable team player. Proven ability to manage multiple projects simultaneously with precision, showcasing strong organizational skills. Demonstrated success in handling diverse responsibilities while maintaining a positive attitude, always willing to go the extra mile to achieve team objectives. Hardworking and passionate job seeker eager to secure a role that fosters growth and success in a dynamic work environment.
Overview
21
21
years of professional experience
Work History
Branch Channel Manager
Security Bank
01.2022 - Current
- Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met.
- Screens and interviews prospective clients prior to on‑boarding in accordance with the Bank's KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre‑opening documentary requirements.
- Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems.
- Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge.
Sales and Service Officer
Union Bank of the Philippines
09.2010 - 12.2021
- Responsible for sales fulfillment and ensures retention of accounts and solicit additional business from existing and walk‑in clients
- Explores and takes advantage of every opportunity to cross‑sell the Bankʼs products and services to clients inquiring and/or transacting with the branch
- Primarily responsible to operations efficiency, productivity and service quality
- Managing of people and other resources.
Front Line Associate
Ebusiness Services Inc
11.2006 - 07.2010
- Handles efficiently the servicing of Western Union transactions and other Ebiz products
- Promotes and cross sell Western Union and other Ebiz products and services such as but not limited to; Visa
- Cash Card, bayad Center, Credit 24, etc
- Either personally or through phone
- Check and verifies money changing rates from time to time
- Must be accountable to all cash under his/her custody
- Prepares daily reports such as but not limited to; accountability and petty cash reports and ensures its accuracy, completeness and timeliness
- Filing of all branch documents and data encoding.
Management Trainee
KFC Philippines
08.2005 - 08.2006
- Assists the Restaurant Management Team in handling day to day restaurant operations.
- Leads and coaches Restaurant Team Members daily.
- Monitor daily store operations, scheduling of delivery riders.
- Controls stores expenses such as labor cost, utility and spoilage.
- Stocks management and organization. Does product projection, inventory and cash control.
- Ensures product quality and fast and friendly service to customers.
- Aware on stores performances in terms of sales and profit, targets and audits.
Telemarketer
East Alpha Network, Standard Chartered Bank
01.2005 - 05.2005
- Supervises teamʼs compliance to standard procedures and company policies
- Provides leadership for responses to in‑store emergencies or challenges
- Makati ‑Call up a list of people and get them interested in cash loan
- Close the sale
- Meet the sales targets for the day.
Purchasing staff
Foodsphere Inc
06.2004 - 12.2004
- Fax purchase order to supplier and confirm it through phone
- Encode purchase of order
- Filing of purchase and other documents.
Education
Bachelor of Science - Business Administration Major in Business Mgt.
San Sebastian College
Skills
- Team leadership
- Relationship building
- Client relations expertise
- Strategic decision-making
- Team coordination skills
- Effective time management
- Effective management techniques
Accomplishments
In 2024, my branch received the "Outstanding Branch Award-Emerald Award. " for the Class D category. This year, I also achieved the Area Q1 target and was top branch performer for Bancassurance 2024.
Timeline
Branch Channel Manager
Security Bank
01.2022 - Current
Sales and Service Officer
Union Bank of the Philippines
09.2010 - 12.2021
Front Line Associate
Ebusiness Services Inc
11.2006 - 07.2010
Management Trainee
KFC Philippines
08.2005 - 08.2006
Telemarketer
East Alpha Network, Standard Chartered Bank
01.2005 - 05.2005
Purchasing staff
Foodsphere Inc
06.2004 - 12.2004
Bachelor of Science - Business Administration Major in Business Mgt.
San Sebastian College
CHARACTER REFERENCE
Jaycee Pablo
SECURITY BANK - Branch Channel Manager
09284431256
Raulyn Gardon San Juan
BANK OF COMMERCE- Branch Manager
09455491955
Ma. Venus Cortez
UNIONBANK - Sales Service Officer
09278396160
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